John R.
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Response from Best Bike AdviceOct 4, 2024
Thank you for your review

We want you to get maximum joy out of Cycling. Best Bike Advice helps you to find your dream road or mountain bike, and we advise you on your optimal riding position and bike setup. Prevent pains and injuries or improve your performance with the most comprehensive online bike fit.And get personal advice for what bike fits best with your level of experience, cycling goals, body measurements, and budget.
Best Bike Advice (bestbikeadvice.com) has 375 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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John R.
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Response from Best Bike AdviceOct 4, 2024
Thank you for your review
customer
I was expecting ideal geometry for my size.
Response from Best Bike AdviceOct 8, 2024
Hi Richard, I recently sent you an email to help address your concerns, but I haven’t heard back yet. As I mentioned in my email, we don’t provide dimensions like top tube length because they’re not relevant for bike fitting. I explained in detail why this is the case and outlined how you can choose the right frame size for you with all the required information that we do provide. For more information, please feel free to check out our article: https://bestbikeadvice.com/int/en/road-frame-size/
customer
Works well for the most basic settings.
customer
UPDATE: I need to edit my Experience. I went to a professional Bikefitting for 180 Euro. The results where more or less the same as here so I have to admit if you take correct measurements it is ok. I still believe that the information on how to install the cleats and the angles can be better. thus -1 star.
Response from Best Bike AdviceOct 4, 2024
Thank you for the update
Marinescu G.
I was really excited to try BestBikeAdvice's bike fitting service, but my experience was frustrating and disappointing. The process itself seemed promising: I filled out all the required information, provided my measurements, and eagerly awaited the results. However, after spending time going through the entire process, I was hit with a paywall at the very end! Nowhere in the steps was there any indication that I would need to pay for the results. It felt like a bait-and-switch situation, where you're encouraged to invest your time and trust, only to discover you can't actually access the final result without paying. I understand that businesses need to make money, but this lack of transparency was a dealbreaker for me. If they'd been upfront about the cost from the beginning, I would have made an informed decision. Instead, it felt deceptive. I won’t be using this service again and wouldn't recommend it to others unless they change their approach to be more honest about costs.
Response from Best Bike AdviceOct 1, 2024
Hi Marinescu, thank you for your feedback. We have always been transparent on the costs of our service. But you are right. We are now running a test with a different start of the bike fit process. And in this test the cost are mentioned, but not clearly enough. After the test is completed we will make sure that this problem will be fixed.
Twan
I think the lack is the absence of up to date databases of the bikes. It is all 2023 info and as such the is no fit being made on the newest bikes (the new canyon aeroad, new trek madone etc.) Also. There are too many brands and types missing. So the measurement part is I think ok but the matching and bike advice is a bit poor because of the above mentioned.
Response from Best Bike AdviceSep 10, 2024
Yes you are right. We have been working hard on different updates for our bike fitting services. As a result we are late with adding this years bike models. Apologies for that. We will add them as soon as possible.
Uwe
Very kind conversation.
customer
The fittings didn‘t work on my bike. So simple for the price.
Response from Best Bike AdviceOct 22, 2024
Hi David, I wrote you several emails to see if I could help you. Because usually if people are not happy with the advice, it is because of some misunderstanding. That we can easily clarify. Unfortunately you never responded to my emails.