Shari's BerriesReviews of berries.com

Let me start by saying I have never written a review, but this is the worst customer service I have ever experienced. I wanted to cancel an existing order and was put through to a customer service rep who verified my information and requested a reason for cancel. I provided him one and then was put on hold for over ten minutes. I decided to hang up and call back and the next rep said he couldn’t help me because rep number 1 had the order locked. After requesting to speak to a manager to resolve the issue, I was the told the manager was busy helping other agents and a transfer wasn’t possible. After being placed on a 20 minute hold I was told my order was cancelled and when I asked for a cancellation email I was told it would arrive in 24 hours. This exchange took place on a Saturday within 24 hours of placing my order. Fast forward to Monday I get a confirmation email that the order is set to be delivered. I go through this same process of calling and being placed on hold and again am told the cancellation has been processed with no confirmation. I begged to be put through to a manager and was told by the agent again that they are busy helping other customers. I asked for an agent ID for my complaint and was told that is private. Not only was I lied to about my order but no manager could be reached and no agent is able to be held accountable for the error. I’ve wasted so much time on what should be a simple and easy task. I will never order from this company again.

The order was supposed to be delivered to my boss on Saturday and it still hasn't arrived. Customer service is generic. I will never use this company again.

I saw Shari's Berries as part of the Celebrations Passport suggestions (1-800-FLOWERS, Harry & David, etc.), and was hesitant to order them because of the bad reviews, but when they were offered as a birthday-month gift to me, I figured I'd find out what they were like for myself. They come in an extra-padded box with an ice pack to keep them cool, and they were perfect; the strawberries were fresh and the chocolate was beautiful. I've since sent a dozen to someone in Florida as a birthday gift, and they arrived in perfect condition. She said they were amazing. Maybe the quality depends on the location fulfilling the order, but for my orders to Northern Virginia and Ft. Lauderdale, they earned five stars.

Worst customer service ever. Overpriced. Go to edible arrangements instead.

I have used Sheri Berries for years. They used to have great customer service but now it’s outsourced. I was on the phone for 20 mins trying to get a shipping confirmation, which I never received. After first trying to get past the automated help to a real person, it was then the very slow, laborious and downright painful task of answering needless questions when all they really needed was an order number. Twenty mins later I’m told a request was put in for the shipping confirmation and tracking number email to be sent to me and I should get it in 24 hrs. All a big waste of time. Also, their prices are now way too high, and customer service is greatly lacking. They seem a bit too proud of those berries since they are charging so much and saving money by outsourcing poor quality customer service. Too bad, they will no longer be my fun gift idea.

Ordered a pink vase of roses & lilies,got tulips instead and ordered a box of caramel chocolate pretzels all to be delivered by Nov 10th 2022 flowers arrived a day late and pretzels aren't arriving until 16th.When I called the man just gave lame excuses of why late and nothing could be done and never addressed the fact that the expensive flowers of roses and lilies were tulips ..never offered to try to give a discount or fix the issues.Never order from this company it is a fraud. Post beautiful flowers and ediables ,takes your money but sends poor quality items and not on delivery dates arranged..I will NEVER order from this company again

Nothing like the picture. Ordered Halloween Strawberries. Looked absolutely nothing like the picture. No little eyes just brown blobs of icing. So wish I could post a picture. They were awe full!

Terrible. I ordered the strawberries that were supposed to be decorated to look like cute bees. They didn't even put eyes on a single one - the "wings" were just messy melted blobs. More than half the strawberries had visible mold on them, and we didn't even bother checking to see how bad it was under the dipped part. Threw them away, requested a refund. Only received a 50% refund after many back and forth emails for a horrible inedible product.