BerninaReviews of bernina.com

Getting software support through email is not efficient. I could not open and use my upgrade because of a key code issue, and I was limited to communicating through email that is going to Europe! So it is impossible to get support when I only can send one email per day due to time zone differences. Customers should be able to get support via telephone. It is really difficult to explain certain tech issues. It's why companies have phone-based tech support. I'm very disappointed in Bernina regarding this issue. Buyer beware.

Great sewing machines til they break and then you find out they don’t sell spare parts unless you’re a registered service centre. I’ve had an SE350 for over 4 years and the timing went. Took it my local sewing machine repair man and it needed a new screw somewhere in the bobbin holder as the old one had broke. Bernina will not sell me or the local repair guy a new screw, just a small £2 item. If you’re going to buy a Bernina machine, make sure you live somewhere near a registered service centre first. My closest is about 40 miles away, I don’t drive and don’t fancy carrying a heavy sewing machine on a bus and two trains! Disappointing, I spent a lot of money on this machine, and I definitely won’t be buying Bernina again.