customer
Very unprofessional
Despite the fact the pieces are beautiful, my experience has been awful. I was sent the wrong item, and I have waited weeks for a resolution. I have had to chase repeatedly via instagram DM as my initial email was ignored. Still not resolved. This is not how a business should operate.
Response from Berna Peci JewelryJul 2, 2025
Hey babe, I truly apologize for this experience. Just please keep in mind. We are still a small business and mistakes can happen. Can you please provide me your first and last name or order number so I can fix this for you and have anything that you need sent out to you! Thank you again for your patience as well as your support