bentgo.comReviews of bentgo.com

Response from bentgo.comAug 5, 2026

Hi Stephanie, Thank you for taking the time to share your feedback. We're sorry to hear that the design of your Bentgo lunch box didn't meet your expectations. We understand your concerns regarding the elastic strap and how the lunch box is secured. Customer feedback like yours is valuable, and we'll be sure to share your comments with our product team as we continue to evaluate and improve our designs. We'd also appreciate the opportunity to learn more about your experience and see how we can help. Bentgo products are backed by our warranty, so please feel free to reach out to us directly at [email protected] or 657-275-3738, and our team will be happy to assist. Thank you, Jessica Bentgo Support

Response from bentgo.comOct 1, 2025

Hi Courtney, We’re truly sorry to hear about your experience with our return process. While we do outline our policies on our website, our intent is never to make things difficult or feel like a hassle. We value your feedback and are continuously working to improve both our products and services. We’ll also be reaching out directly to see how we can help, but in the meantime, please don’t hesitate to contact us at [email protected] or 714-668-0300 so our team can assist you. Thank you, Jessica Bentgo Customer Support

Response from bentgo.comJan 1, 2025

Hi Julia, thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have reliable shipping and timely updates, especially when you're counting on us for your family’s needs. We’re glad to hear you love our products, but it’s clear we fell short in providing the smooth experience you deserve when ordering from our website. Please know that we’re actively working to improve our shipping processes and communication to prevent this from happening in the future. If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out to us directly. Your feedback is invaluable in helping us improve, and we appreciate you giving us the opportunity to address this. Thank you, Jessica Bentgo Support (714) 668-0300 [email protected]

Response from bentgo.comJan 1, 2025

Hi Telli, thank you for taking the time to share your feedback. We deeply apologize for the delays and the experience you had with our customer service. This is not the standard of service we aim to provide, and we understand how frustrating it must have been for you, especially during such a busy time as back-to-school preparation. We’re truly sorry for the lack of communication about the shipping delay and for the interaction with our representative that left you feeling unheard. Your concerns are valid, and we are actively reviewing this situation to ensure better communication and improved training for our team members moving forward. Your trust is important to us, and while we know we didn’t meet your expectations this time, we would appreciate the chance to make things right. If there’s anything further we can do, please don’t hesitate to reach out directly. Thank you, Jessica Bentgo Support (714) 668-0300 [email protected]