Customerjobn
Shipped right away
I had a couple of questions which were answered promptly before I made the purchase.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Customerjobn
I had a couple of questions which were answered promptly before I made the purchase.
RCMann
Got a set of ENVE 29er CX clinchers with DT Swiss 240s hubs. The price was incredible, and Ben's swapped out a 10 spd cassette body for an 11 speed, and switched a 12x142 thru axle for a 10x135 thru for no additional charge. Ben's is always very accommodating and their prices are great.
Mike
I've placed a few orders, changed orders, canceled orders, requested technical info on orders - in each case customer service at Ben's has always been fast, efficient, helpful. The orders are shipped out promptly, all questions are answered promptly and they have a great selection. Nothing but good things to say about Ben's.
Customer
Quick shipment to AK and a good price on my pedals.
Michael P.
There was a slight problem with one of my orders. The customer service handled the issue fast and politely. I would definitely buy from ben's cycle again.
James N.
Ben's Cycle was able to correctly identify the bottom bracket I was seeking and other retailers couldn't seem to get it right! The internet sales department not only e-mailed me back promptly, but even answered additional questions over the phone. I made the order and it arrived the quickest I've ever seen items ship across the US. Definitely will be doing business with Ben again.
Dave V.
I was looking for 45NRTH replacement studs and they seemed to be out of stock everywhere. Ben's had them in stock at a competitive price. Shipping was very fast.
andy
easy transaction. got the product in a day or so since I am in chicago.will continue to purchase.