XC racer from L.
First time customer
They had what I needed. Fast shipping, No hassles.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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XC racer from L.
They had what I needed. Fast shipping, No hassles.
Illinois
ordering, easy fast and prompt
PCSC
I bought the bicycle pizza cutter for my husband. He has not used it as it but it looks great.
James
I ordered a Shimano tool from Ben's Cycle which, after checking various online stores, I discovered was the best price and cheapest shipping. Other stores were charging more for both the tool and shipping. The tool was dispatched to me quickly with friendly emails explaining when it was posted etcetera. I felt like I was dealing with friendly human beings not a huge corporate megalithic monster and I was. Thanks Ben!
Herb
I ordered brakes for my bike Tues evening and they were shipped the very next day. Also, the brakes are a new model and offered by very few online retailers. Ben's Cycle, however, had them in stock.
SoCal C.
Large choice of high quality bike accessories. Place to go to find Gilles Berthoud saddles. Nicely priced and shipping was faster than I expected! Will buy again at Ben's cycle.... Thank you so much!
Nick R.
This is the 5th or so time I've purchased something from Ben's. Great prices, fast shipping, and they usually have what I need. Highly recommended.
Louis P.
The website is easy to navigate - checkout is quick and efficient. I ordered late at night and my package was shipped in the morning...fantastic. I'll be back.