Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Gary from Phoenix A.
I was looking for a bike part that only appeared to be sold in Europe. Ben's had it in stock and cheaper than everyone else. Shipped it to me in three days for free during the holiday season. Customer service is top notch.
Customer
Ordering was easy! Items shipped and received on time!
Chris
I had an incorrigible seat clamp on my MTB. Ben's hooked me up very speedily with a Salsa seat clamp. The world looks so much better from where I'm sitting now!! Thanks Ben's!!
Tracy R.
I found spd-r cleats at Ben's which are quite difficult to find. They were delivered very quickly.
Customer A.
Ordered a Bagman bag holder, came before the holidays without issue. Great product, seamless process. Ben's is easy to work with.
Nicco
Ordered something because the price was right, shipped same day.
C L H.
I ordered a Surly fork for my touring bike because of toe overlap on the current one. As I actually live in Mexico (US citizen), I have to use a package forwarding service for all items that I can't get locally. I really appreciated that it wasn't an issue when I placed my order. The fork came. right on time and exactly as ordered. I would very definitely recommend Ben's Cycle and would also use them again. A very heartfelt 5 stars!
J.P. W.
I ordered a wheel. It arrived 2 days later. Thank you!
