Ben's CycleReviews of benscycle.com

The part I was looking for was not available anywhere else.

Ordered some brake leavers online and the ones that showed up were different than listed online. I was leaving for a bike trip and really needed the correct levers so I was pretty bummed out. Was contacted by Matt, a CSR, who fixed the problems. He ordered the correct ones from the factor to be shipped to my door, allowed me to run the levers that were shipped this week, and offered to include a discount coupon. Overall pretty impressed with the concern and care of the customer service.

First of all, I payed attention on affordable price, secondly, I appreciated fast but professional service. They are professionals!

Ordered some toe straps from Ben's with Priority 2-day shipping. Product that arrived was a newer iteration with decals on it which I thought were quite nice, although I must admit that the stock photo used on the site was different than what I received (same straps, but no decals). Ultimately, even though I liked the surprise, others may not necessarily feel the same, so I'm knocking off some points there. Overall, it was an pain-free process. The guys at Ben's Cycle do what they're supposed to on time, and that's an A in my book.

I have had 2 orders delivered toe that were wrong but they were taken carr of quickly.the selection and prices are also very good.When I called to complain about an order I was expecting a problem getting things right, I spoke with a guy named Matt who couldn't have been more helpful.I will definetly buy from Bens again just because of the customer service.

I was able to find the specific part I was looking for that I couldn't find elsewhere for a competitive price. The service was everything I'd expect from an online retailer. I'll be shopping here again.

I have come across Ben's many times searching for equipment and components. They were the only place I could find the exact Nitto stem I was looking for. Working with them feels like shopping with a trusted local bike shop. Great work team!

I ordered a sweeeeet set of Nitto Dirt Drop bars and got them one day per UPS.. I opened the damaged box and found the bars fine. I decided they might not be what I want, but I am going to keep them anyway.