Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 46 reviews with 4 stars · Clear filters
Customer
I had a good experience. I was a little weary at first but received a confirmation number in a timely manner with a tracking number. I received my stuff in just a couple days!!!! It was pretty awesome I'm sure I'll order other parts in the future.
Shawn
I liked shopping at Ben's. I couldn't get the the part I needed at my LBS but I found it at Ben's. I was worried that my order would take more than a week, since it was going from Milwaukee to L.A., but I got it in 5 days. The description of the part was detailed and arrived as it was described. I would use them again.
C.Hamilton
Excellent experience...They were able to complete my Answer PROTaper Carbon cockpit for the Enduro bike I'm building..Shipping fast..good deal Thanks Bens!
Customer
Price match could be a little easier see how NCIX does it, but otherwise I really couldn't ask for a better shopping experience. Only wish you had a warehouse in Canada!
Customer
Order shipped within 24 hours from ordering. Cheap shipping to Brazil.
Jason A.
took longer than expected for order to ship. i called and they got it out express that day at no cost. was over holidays so probably played a big part in it. i would order from them again and hope to get to stop into store when we are in Wisconsin in may.
Response from Ben's CycleJan 13, 2015
Hi Jason, Really sorry about the delay with your order. We do strive to get orders out asap. Hope we can make it up to you.
Customer
I liked the range at Ben's, and thus, placed an order. However, if you're going to ship internationally this needs to be cheaper, or free, and this needs to be made clearer on the website. All the 'first order ships free' banners on the website are great, but ultimately mean nothing for us O.S customers. Obviously on frames etc I am happy to pay some shipping but for a $250 order that weighed less than a lb I would have thought you could have free shipped. I'll shop here again because online shop is easy to navigate and the range is great, while the prices are competitive. That being said there are other online stores based in the U.S who will ship international orders, especially those over say $100, for free
Reece
great products, great price, really quick with orders and delivery. However many times I have experienced unresponsive communication in regards to enquiries. I have had emails unanswered on multiple occasions which was quite frustrating.
