Ben's Cycle Reviews | Read Customer Reviews of benscycle.com

Ben's CycleReviews of benscycle.com

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Ben's Cycle

About Ben's Cycle

Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.

Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: benscycle.com
Website: benscycle.com
Category: Bicycles
Location: Milwaukee, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 4% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ben's Cycle reviews

Showing 46 reviews with 4 stars · Clear filters

Tim
Dec 26, 2015
1st time use was ez and quick service
got the small part I wanted , quickly. Good price, no shipping charges.
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Mooney3
Oct 13, 2015
Great Company
The company has several products to fix your problems. The website was tricky when it came to checkout. The product came fast and well packaged.
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Frank D.
Sep 6, 2015
Great Stock and delivery
Nice people to deal with. Handled my order well over the phone and the stuff came very quickly. I would have given 5 stars but the tubes of glue were not packed in a box and could have been damaged in shipment but mine were OK.
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Bernard N.
Jul 28, 2015
Customer Service
How to process a return of item - my link will refresh my password
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Chuck in M.
Jul 20, 2015
This was the first time I bought something from Ben's Cycle and I am satisfied with my purchase and their service.
The title is about all I can say other than what should be apparent that I will not hesitate to buy from Ben's Cycle again if they have what I need at a fair price.
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Customer
Jul 11, 2015
Brooks Saddle Wrench
Unexpected long delivery time. Ordered on July 1, received on July 11. I think this was a USPS problem and not Ben's Cycle. UPSP package tracking indicated it was initially sent to the wrong zip in another state. When I eventually received the package Ben's Cycle had the correct zip. At one point USPS package tracking said that it was available at the post office for pick-up. When I inquired with Ben's Cycle as to what was going on, there response was that they had shipped to package. Ben's Cycle had a very good price for this item, so I guess it was worth the hassle with the delivery.
Response from Ben's CycleJul 13, 2015
We're very sorry this is your first experience with us. usps can do that to us sometimes; we wish we had more control once it leaves our store. Hope you let us (and the carrier) give it another try sometime.
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hpt
Jun 28, 2015
Responsive customer service
Terrific online store. My order was placed promptly but a week later, had not shipped. I emailed the store and received a quick response. There had been a glitch and they had to get one of the items from a warehouse. They apologized and expedited shipping without charge. My only complaint is that they should have let me know that the order had been delayed.
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Customer
Jun 22, 2015
Great selection of quality products.
I love Ben's Cycle and order from them ocasionally. I always have a good experience and my orders arrive quickly. I ordered a set of nitto RB-018 bull horn bars in silver. The sent a pair of the heat treated RB-018 in black. These were a good deal more expensive so I'm not complaining. Just take a look at your items before trying to install anything and make sure the SKUs on your order match.
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