Lewis P.
Unprofessional
Our company hired Benjamin, Chaise & Assoc. to assist with collecting a past due invoice over 70k. This customer of ours is under investigation due to multiple nonpayment dispute from other companies as well. From the moment we signed the contract we were immediately handled with disregard. We had to continuously reach out for updates and general follow up information and when we did, we were treated as if we were not a client, but more like a nuisance to Benjamin, Chaise & Assoc. When we called to inquire a rate that we unexpectedly were charged, Jennifer Williams, in the accounting department became very combative and condescending. We tried to explain that we hired them to provide a service and now that we have questions we're being treated rudely. She stated she senses an attitude she doesn't like and continued making disparaging comments such as, "Our company should be grateful for the partial payment they were able to collect", "She doesn't have any superior to transfer our us to", "She doesn't have to listen to what we have to say because she doesn't work for us and we don't sign her checks, and we should've read our contract," and, "Our company should be grateful they collected payment when we couldn't". This type of customer service is beyond unprofessional. Jennifer then said she'll send a complaint by email. When I asked to who she refused to reveal who, and when I asked who was her superior that she reports to so we can speak to them, she stated she doesn't have anyone above her and disconnected the call. I regret recommending a customer of mine to them for collection assistance, but I will never recommend them to anyone, especially a mom-and-pop shop seeing how Jennifer blatantly looked down on small business owners by stating BCA isn't a mom-and-pop shop condescendingly disregarding our company and others.