BendPakReviews of bendpak.com

I sent in an issue with the lift I received and never heard back

Not at all impressed for what is supposed to be a great US company and indicative of what is wrong with America. You took my money, did not send the product, I chased and chased and your lack luster "customer support" kept closing out the tickets faster than rabbit reproduce claiming I was contacting the "wrong" dept (it was the ONLY contact that was provided in cases like this). It wasnt until I said I was going to hunt down the owner of the company and then start calling him at home did I start to get anywhere. A nice man then did contact me, apologies out the ying yang but who cares about that, just do what you said you were going to do. I did ask for a tracking number, multiple times, bec product was being sent to a freight forwarder for overseas delivery and that is how I can track goods while on the boat/through the process but agian another thing that was not provided. It is a pretty simple process. I pay, you send, you answer properly when something doesnt work out, and you listen to those giving you money.

Had my order for will call pickup. The employees that I had to talk to have me poor directions on where to go for pickup and also received a bad attitude from other staff. I’d rather pay the shipping than deal with the attitude from the Bendpak employees

Hoist showed up with scratches and wet boxes. Called and no one cared. Sent touch up paint but would you want something new that you paid your hard earned money for something with a scratch.

I have purchased several lifts from BendPak over the years. They are always sent to an installer. The last two shipments were broken upon delivery. Previous shipments lacked all the parts. While the quality of the lifts are very good and customer service at BendPak is very helpful, shipping is a weak link in their chain.

customer service

The sales and shipping of my bendpak two post lift went as expected. Upon assembly I ran into many road blocks that prevented me from a completed install, within a timely manner. When starting the assembly I noticed several parts missing and wrong parts supplied. As I called bendpak support About the missing parts I was not able to speak with someone that could actually get me the needed parts on order. Instead I was put on a waiting list to be contacted within 48 hours to resolve the problem and get parts on order. I find this to be poor customer service if it’s going to take two days before I can even get parts on order that should have been included with the delivered package. After I received an invoice of the parts being shipped I noticed it was wrong and did not include what we had talked about being missing. By then it was to late in the day to resolve anything since some people had gone home so I was told it would have to be taken care of on Monday this. This was frustrating since it was a clear problem and nothing could be done to resolve it that day. I was supplied with the wrong gauge power supply wire. Upon contacting customer service they told me it should be fine to run and not to worry about it. Wire gauge is not something to be taken lightly. The certified electrician doing the wiring advised me that the gauge was to small and needed to be larger to meet code and not be a potential fire risk. I called customer service back to see if I could get the correct wire that is listed in the manual for my lift and was told again it would be fine. After insisting on getting the correct wire I was told it would be shipped out. When I received the new wire it was the same gauge wire supplied with the lift originally, so their I was another four days of down time and still not the correct parts. I ended up going and buying the correct wire and having the electrician install it so I could use my brand new lift. This type of service was poor at best and an obvious lack of communication in the department.

Love the product, some of the worse service I have experienced. They failed to ship me the rolling jack. Salesman blamed me for not noticing it was missing when the lift arrived. Didn’t address the issue. Called multiple times finally posted on line. Finally after I attempted to communicate with a board member and after months of waiting I was sent the rolling jack. Great product bad service. Buy at your peril.