Benchmark GolfReviews of benchmarkgolf.com

Their automated customer service chat bot confirmed a shipping address change with me, but the shipping address was input incorrectly on their end and my package ended up in another state. However, Coach Nikki assisted in a swift and effective manner in order to correct the error!

It was touch and go for a while. I think the problem was a shared one between us. I Couldn't get anywhere with online chat (AI) but, once we made phone contact everything went smoothly. Thanks for your quick resolution.

Coach mark was very helpful with customer service!

Coach Mark did exactly what I needed once I finally got connected with him. He was prompt and efficient. The problem I had was my fault and he was very understanding and patient with me. I wish it had not been so difficult a process (3 days) finding and getting to him. Golf Daddy should streamline that process as I found it difficult to follow.

So this review is different than most. I actually returned the Golf Daddy because it didn't work for me. I soon realized I prefer to work out my issues on the course rather than via a simulator. Seemed like a super great product, just wasn't for me. It came well packaged, easy to set up but again, its not what I needed so I started the refund process. This went very smoothly, I requested the refund, they tried to offer me incentives but again, It wasnt for me. They me instructions and a mailing label. All easy to follow, sent the product back and they are now in the full refund process. Mark was especially easy to work with. What does all this mean, well, its a product that would work for most and if it doesn't, that is okay as well. They can be trusted to do what is best for you. I highly recommend Golf Daddy based on the customer service and peace of mind they offer you.

My husband got a Golf Daddy for his birthday and one of the few times he’s used it so far, it ripped. Coach Nikki was super quick to respond and send us a replacement, which was great! We’re still figuring out how to use it as the app doesn’t seem to consistently recognize the pad, but hoping that it’ll be easier with the new pad.

Gave this to my husband for Father's Day and within an hour of using it, the mat started to fall apart. Mark quickly processed a replacement mat and now we're just waiting for it to arrive. Hopefully this new one gives us more than an hour of fun!

I had received the product and it turned out not to be what I expected and requested a refund. I worked closely with Mark who was remarkable to work with! Everything was quick and easy and I got my return label and response with refund very quickly! Great customer service!