Karen
I gave two stars only because I love…
I gave two stars only because I love the ring I had designed here. Very disappointed in the service I experienced with this location after that. The ring was sized incorrectly (which they took responsibility for.) When I brought it back to get resized I was told it would be 1-2 weeks and they’d call when ready. After two weeks, no call so I called to check. Not ready...”probably early next week and we’ll call you.” I went in that Saturday and no ring plus nobody seemed to know where it was. Later that day a nice employee called to say he located my ring at the Bellevue location where it was sent for the work. Was told it’ll be here Tuesday or Wednesday this week and we’ll call you. No call by Thursday so I called again. After being on hold a few minutes was told oh it’s here “we forgot to call you.” Needless to say I was extremely disappointed in the lack of follow through and concern. In all it took nearly a month to get my ring back. Will not being using this location again.



