Bellevue ClubReviews of bellevueclub.com

The worst place I have ever stayed avoid at all costs Pontins is a paradise compared to this place Shame on you jet 2 for even advertising

AVOID AVOID AVOID!!!Belle vue Mallorca I visited here with my family in July. I am only writing the review now as it has taken me this long to get a full refund (thanks to Barclays). We did a lot of research before we decided where to book. We looked at photos, reviews, the works! Loved that Belle vue had slides for the kids, and self catering option for such an affordable price. We book the deluxe rooms as we hadn’t been away for a while and wanted to treat ourselves. The holiday was for my disabled mum, two kids (2 and 6), and two other adults. We checked in and drove over to where our rooms were (the complex is massive, cars parked anywhere and everywhere. The place looked run down and like an abandoned butllins). We left our luggage in the cars to check the room out. Upon entering the room we was hit with a stench of damp, making it hard to breath. There was a plug socket hanging off the wall, puddles of water in the kitchen and bathroom, cobwebs everywhere, dust In the wardrobes. I could go on. See photos for what we were faced with. My sister went to reception (each apartment block has its own reception and you have a main reception where you check in) to ask if we could be moved. They gave her a key to another room. This rooms door had been kicked in and fridge pulled out and smashed on the floor. She went back to reception and they said to go to the main reception. Off we went to the main reception where there were a few groups of people waiting to speak to the manager. Clearly we were not the only ones with issues with out room. After speaking with the manager we was offered to downgrade our top of the range room (if you can call it that) to a different section of the complex. If this was what the top of the range room looked like what would this room be like. The room we was given was meant to be newly refurbished! We declined and asked for a full refund. We was told we had to speak to booking.com to get it resolved. After going back and forth it was agreed we would get a full refund. We was given our tourist tax refund and was told we would get our refund for the four nights stay. We then had to find somewhere to stay in the height of the summer holidays. Lucky we had a hirer car and a credit card to put the purchase on. We then spent the next four months (including on our holiday) speaking with booking.com and the hotel trying to get our money back. The clause with booking.com has is its down to the hotel to represent their hotel and what they don’t tell you is that you need it in writing from the hotel before they can releases any refund. The cheek of Belle Vue was they tried charging us one nights stay although we didn’t stay there, had proof we booked somewhere else, and the stress and financial hardship they put us in to book somewhere else due to the unacceptable accommodation they are providing. Booking.con team all tell you something different. Make sure you get everything in writing. Belle Vue are money grabbing horrid people and need to invest in the upkeep of their complex. It should be quality over quantity. They are really out of depth with the size of the complex. I know holidays are now really expensive but stay anywhere but here!!!

Ik schrijf eigenlijk nooit revieuws, maar las over deze wat negatieve dingen en omdat wij het zo niet hebben ervaart wil ik juist het positieve benoemen. Wij zijn in de herfstvakantie een weekje geweest met 2 kids (3 en 12) we hebben een heerlijk weekje gehad. Een mooie, schone, erg groot appartement. Het hele complex is eigenlijk een klein dorp, er staan ongeveer 10 grote hotelcomplexen en rond de 8 zwembaden op het hele terrein. Ik denk dat het in de zomervakantie wel erg druk en vol is. De zwembaden waren koud, maar allemaal erg leuk voor de kinderen, die hebben zich heel goed vermaakt. Omdat we hadden gelezen dat de eetzaal voor het aantal mensen wat aan de kleine kant is, hebben wij alleen logees geboekt. Het hotel zit aan de drukke winkelstraat met genoeg eetgelegenheden voor zowel ontbijt, lunch als avondeten. Het eten/drinken is een stuk goedkoper dan in Nederland, dus blij met deze keuze. Je loopt ongeveer met 10minuutjes naar het strand door een gezellige straat met allerlei winkeltjes. Het strand is heerlijk (in okt nog heerlijk warm water) mooi zand en en prachtige steiger in het water. We hebben echt een super weekje gehad hier en komen zeker een keer terug!

Not the worst hotel but not the best either. We come as a family of 4 for a week and have spent atleast 20-30 minutes a day waiting for lifts as the lifts in the hotel keep breaking which is not ideal with two toddlers with two prams. If you do have toddlers, make sure to bring prams as you will be doing ALOT of walking. Only two bar areas open at night which is ridiculous for such a large complex, end up waiting for a hour for drinks in the que, we've paid all inclusive and have ended up eating and drinking out because it's so aggregating waiting to get served. Splash pool is located at the other end of the complex, which they don't tell you about and its not on the map either, we found it on the last day of our vacation, then to our surprise we found out the slides shut at 2pm, so kids had a melt down over that. Food variety isn't the best, breakfast is nice but everything else wasn't great (chinese night was the best we've had) kids selection of food is poor (unless you like deep fried broccoli and baked beans). No water aerobics or much going on, the pools never cleaned. Mosquitos rule the hotel which is understandable as its surrounded by a lake but my poor son has over 40 bites on his face. Over all wouldn't come back and wouldn't recommend for a family, maybe a girls/lads holiday. Only upside is its a great location short walk from shops, restaurants and the beach and there is lots of pools to choose from.

This is just an amazing place. Currently her with my husband and 6 children and want to book for next year already. Some rooms could do with updating but sure that's to be expected as the place is massive. The staff are so helpful and nice and especially Molly at reception she went above and beyond for us. The night time entertainment is brilliant and the food and staff at the restaurants are just amazing. The mosquito bites the first day we're a bit of a shock however that's to be expected being around so much water. When I come back next time I ll just be more prepared. The candles and essence sticks seem to work best. Bands are a waste and also sprays so come prepared

We had room given with water leak in the bathroom. Everything is run down conditions, rusted shower, broken tap. Can't use toilet properly due to water leak. They changed our room after several complaints on our 3rd day. Also phones not working in the room to call reception. Staff was extremely rude in the food hall. We went as half-board and I never feel this insulted and horrified seeing how staff treats you. Its beautiful picturesque place surrounded by beautiful lakes but overall experience was horrible. Never going back again.

Het complex is veeeel te groot. Smorgens sta je aan te schuiven om binnen te kunnen om te ontbijten. Het eten is eentonig, zeer weinig variatie. Ik heb al mooiere en betere all in ervaringen gehad. Er is veel reparatiewerk nodig. De helft van de glijbanen werkt niet, trapjes aan de zwembaden staan los. De kamer is ok maar de kluis werkte niet, de tv werkte niet. Je betaalt daar extra voor dus ik ben wel mijn geld gaan terugvragen. Daar deden ze gelukkig niet moeilijk over. Het zit er vol muggen. Elke dag heb je minstens 5 beten erbij. Waarschijnlijk omdat er overal plassen en modder ligt. De afstanden tussen de verschillende zwembaden is ook vrij groot waardoor mijn zoon ook niet heeft deelgenomen aan de animatie. Als je savonds naar de show ging kijken en je wou iets drinken moest je wel een half uur aanschuiven. Het personeel is vriendelijk en behulpzaam maar je merkt dat er veel te veel toeristen zijn en het personeel het niet aan kan. Voor ons een keer en nooit meer. Volgende keer zal ik de reviews geloven die ik lees!

All in all okay, tho food variety is kinda poor, some plates dirty no chance to get coffee or tea any other time than breakfast. Kids entertainment is a bit overpriced even all inclusive pays for it. Laundry not changed over the week, towels changed once per week, no help from reception, broken kettle replacement took 4 days, some of them started to make jokes in their language when asked for key replacement(I understand Spanish). Some of the rooms dirty on arrival. Some dc sockets dangerous to use, fire hazard. Illegal sales on site. Mould and dirt in swimming pools. Advertising pictures too good to be true. Solid 5**** for our beloved barman Angel, hope to see you again!!