Pauline R.
Beware Bella's Treasures, online jewellery schemers!
Dear Madam/Sir Further to my conversation with Customer Service today, I would like to proceed and submit a a warning for potential jewellery buyers from: Bella's Treasures, advertised on FaceBook. On 29 July 2024 I ordered 6 jewellery items for the amount of AUD 239.94 from the above vendor. On 8 August, I received four of the items, the other two - a pair of silver earrings and a silver ring have not arrived to date (attachments 1&2 for the original order and receipt included on your form). Item #5 on my order list, a pair of Vintage Midnight silver earrings, neither appears to be silver, nor does it bear a stamp verifying it is. The Vintage Turquoise earrings (#3 on the list), which I initially intended to retain, have a crudely cut stone, and its metallic hooks have no stamp to verify they are silver. On 9 August I emailed the vendor requesting to return 3 items, explaining the reasons, and asked for a refund. Their website instructs to submit a written request in order to receive a return-approval and the address to where to return the items to. My request was followed by an array of incoherent/non-binding emails, none dealing with my requests. Enclosed below are Facebook reviews regarding this vendor's similar treatment of two other customers.