Bella Ella BoutiqueReviews of bellaellaboutique.com

Response from Bella Ella BoutiqueSep 10, 2018

Alexa, I'm sorry to hear about your frustrating experience in receiving the products you ordered from Bella Ella Boutique. Looking into your order, it does look like we were able to get the order shipped out on Saturday (within 24 hours of when you ordered) but your package then ran into some fulfillment issues with USPS which caused the delay in when you received it. Getting our customers their order as fast as possible, especially when they pay for expedited shipping, is one of our highest priorities so we definitely missed the mark this time. We are more than happy to refund your expedited shipping cost since your package didn't arrive when expected. This refund has been put through on our end, so you should see that reflected by your bank over the next few days. Please feel free to reach out to our customer happiness team at: [email protected] if you have any additional questions or concerns. Thank you for taking the time to tell us about your experience.

Response from Bella Ella BoutiqueAug 28, 2018

Christine, we are so sorry to hear that you didn't like the items you received. We always strive to provide our customers with the highest quality boutique styles available, and we're sorry that we missed the mark on your recent order.

Response from Bella Ella BoutiqueAug 21, 2018

We are so sorry to hear about all of the confusion and hassle you've been through with regards to receiving a gift card of the correct amount and making returns on your purchases. We wouldn't be where we are today without our amazing customers, so this certainly isn't an experience we want any of our customers to go through. We've taken a look into your specific purchases and we want to do what we can to make it up to you. You will be receiving an email from our customer happiness team that should help to resolve your situation.

Response from Bella Ella BoutiqueAug 28, 2018

We're sorry to hear that the dress your ordered wasn't what you were expecting. We spend a lot of time working to showcase and describe our products as accurately as possible, so our customers know what they are ordering and how it might fit. We always have a customer happiness team available to chat online, or over the phone, to help answer any future product questions.