Bella Ella BoutiqueReviews of bellaellaboutique.com

Deleting previous description because there's no way to reply and the company's response is total bunk. Really awful company to deal with. They are unreasonable and lie to suit their needs then double down when caught in the lie. But, it never matters if you're right in the end, because the company is also the deciding authority. A Better Business Report has been filed against them in order to request a refund for an order that still hasn't been fulfilled. According to USPS, they haven't received the package and the boutique is now closed for the weekend. Bella Ella Boutique can go after legitimate customer reviews all they want because in the end it is the BBB that will decide. Buyer beware.

Scam company!! Nowhere on site do they say that all purchases are final!!! I tried to cancel an order right after making it. The item never shipped so this should have been possible. They said no so I told them I’d return it then. They said STORE CREDIT ONLY and we’re being extremely condescending! I wish I read these reviews first! This Is a HORRIBLE SCAM COMPANY and the overpriced boots arnt even real leather. I’m going to open a claim with PayPal!!

Purchased through Instagram. The shop policy on Instagram states that they accept returns for 30 days after delivery. I requested a return for a dress that didn't fit me (the sizing was kind of strange in the back, though the front looked good). They didn't respond via Instagram or to the email I sent. I filed a claim, and finally they contacted me after prompted by Instagram, only to deny my request and send me over to their website. Well the website return policy is quite different: store credit only, within 30 days of purchase not delivery, and processed through their website not Instagram. None of this matches what I read when I ordered. By this time we were outside their "window" though within 30 days of delivery. Finally they responded to my email and said they would make a "one-time exception" and take the return for store credit. I explained the difference in return policies and asked that they honor the policy on Instagram. They replied: "Thanks for getting back to us! Unfortunately Instagram does limit what we can add for our policy because they do have their own policies. Unfortunately like stated previously we will not be issuing a refund you will only be getting store credit. I apologize for the inconvenience! Have a wonderful day!" At best this is misleading. At worst this is a dishonest attempt to trick customers. UPDATE: Instagram refunded my order and seems to agree that the shop is in the wrong, here. Sigh...I'm so glad this is over. Final response from customer service: "If don't like our policy it would have been better if you read it before shopping with us. We will only issue store credit for your return. Have a nice day!" Wow.

Horrible sizing, bad customer service and won't give you a refund! DON'T ORDER FROM THIS STORE!!!

I bought a poor quality dress that didn’t fit right and I had to return it. I had to pay to ship it back to them and they also only offered store credit. I don’t know any other online shops that only offer store credit these days. Whatever. I found a cute shacket I loved and purchased it. When it arrived I noticed the thread on the seams of one of the cuffs was all mangled and torn away from the garment like a sewing machine had messed it up. I sent pictures and I was told there was nothing they could do about it because they didn’t consider that damage. So buyer beware… of something is damaged they’ll probably only offer store credit and you’ll be forced into buying a different low quality/ possibly damaged item.

Received a necklace that was broken… emailed them seeing if they could replace the necklace and they said they could not because the necklace was out of stock & that in the disclaimer they stated everyone gets a necklace that’s a little different… IM SORRY WHAT?! Soo I get a broken necklace?

I’ve ordered previously and didn’t have an issue besides sizing. Entirely too small so size up if you do order. However with this last order, they lost my package after shipment and told me they weren’t responsible for this. Pretty unprofessional to not hold themselves accountable so definitely the last time I’ll ever spend my money on these overpriced dresses.

Do not order from them!! Received wrong size used item with three defects! So upsetting (