Denise W.
I ordered my things on July 8th
I ordered my things on July 8th, called your business a week later because there was no progress in an email stating my things being shipped. They were shipped out and arrived a day later with the outside label stating what I had ordered but the wrong sizes on both items on the inside. Very upset because of this delay I was unable to get the size I originally ordered due to your packing/shipping people’s mistakes. Not impressed at all with the lack of service with this order!
Response from Bella Ella BoutiqueJul 23, 2019
Hey Denise! We are extremely sorry for the problems you have encountered with your order. This mistake is 100% on us, and we are so sorry that we let you down. We use every situation as a learning step, and we hope that you will forgive our mistake. We really appreciate you, Denise! Our warehouse is being reorganized with a new process that will help us improve overall accuracy! We hope this may give you insight on how we seek to improve our service for customers like you.