Ms Ana C.
Two faulty Outdoor LED lights with…
Bought two Outdoor LED lights with motion sensors but the lights stay all the time. I have emailed every day to the support team and they first asked to send them pictures of the product and the boxes, showing the codes, such I did. Then they said they would send a digital version of the manual but that had not happened. Then they asked me to turn the power on but they have no switches, just the mains interruptor; them they asked to wait until the lamps are fully recharged but that does not make sense as they have no battery. Finally we have been asked to move in f front of the lights and wet have done that. The issue remains, the sensors are not working and therefore the kiddies need to be replaced. The service team is not responding to my replacement request. So, very poor experience for us
Response from BellabostonAug 13, 2026
Hi Ana, Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?