Felix B.
customer support is the worst ever
The customer support is bad that I wanna give it a zero but I can’t, so I give it a one.
Today is where the future becomes a reality, and that’s why we believe that every “today” should be extraordinary. People-centric design and an obsession with details are at the core of what we do at Belkin. We empower people to get more life out of every single day with our extensive range of products delivering power, protection, connectivity, audio, and smart home solutions. From humble beginnings in a 1980s Southern California garage to celebrating 40 years as a market leader and innovator in 2023, our ethos has always been about connection. As a diverse, global technology company, Belkin is still inspired and driven by the connection between people and technology.
Belkin International (belkin.com) has 717 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Showing 648 reviews with 1 star · Clear filters
Felix B.
The customer support is bad that I wanna give it a zero but I can’t, so I give it a one.
Doktor Delia R.
Ich habe im Apple Store den teuren Screen Saver für mein Handy gekauft- mit lebenslanger Garantie. Wenn der Schirmschoner zerkratzt ist muss man ihn aber dann auf eigene Kosten (!) zurückschicken und bekommen ihn dann erst erstattet. Das ist absolut nicht kundenfreundlich!
Mike
Screen protector cracked - filled out the form and on 27th November had a case number - Trying to find a number or email was awful - eventually got through to someone - 'oh we ran out of stock', now they want my bank details for a refund .... hmmm not sure I trust this one
Cristian M.
Il servizio clienti support@belkin risponde in settimane. I prodotti che acquistiamo in garanzia sono una farsa. Ad esempio ho acquistato un semplice protezione schermo e per sostituirla in garanzia ti chiedono di inviarla a tue spese in Polonia. Una truffa.
Mark
In September I purchased three screen protectors for my new iPhones from the Belkin brand, installed at the Apple Store in Galleria Mall, Abu Dhabi. Each protector cost me 150 dirhams, which seemed reasonable at the time, especially with the promised warranty for an exchange or refund. However, my satisfaction was short-lived. Soon after installation, each screen protector began to develop bubbles along the edges, a clear sign of poor quality. Trusting the warranty, I reached out for a resolution, either hoping for an exchange or a refund. Unfortunately, it's been three weeks with no response to my requests. The lack of customer service and the inferior quality of the product have left me extremely disappointed. At this price point, I expected much better, both in terms of product quality and customer service. The situation feels almost like a scam, where promises are made but not kept. I would caution potential buyers to reconsider before purchasing screen protectors from Belkin, especially if you value quality and reliable customer service.
klant
The screen protection of the iPhone 15 broke within 3 month, without dropping the phone. Bought and placed at the Apple store. Not worth the money!
Luke G.
What a joke. Purchased a privacy screen protector for my new iPhone 15 Pro (which I am still waiting to unbox) 2 days ago via their website and never received an order confirmation email. The only proof I placed an order is my bank statement. Live chat is basically useless, all they can do is tell you to call UK customer support phone number or raise a ticket which can take 48 hours (which they have done today for me, I hope). I’ve tried calling 10 times today and their rubbish phone system is beyond useless. After 2 minutes of listening to pointless options and messages it says to press 6 to speak to customer support, but then nothing happens. After 3 minutes it says to call back during normal hours (I was) and it hangs up. I’ve been constantly calling the last hour and no matter which option I select, or even if I do nothing, the call will end after 3 minutes. At this point I have zero faith my order will be delivered so all I want is my money back, but I don’t even have an order number to do so. NEVER AGAIN will I buy a Belkin product! I had no idea they were this dodgy.
Emma
They took my money and then a message came up saying the payment hadn’t worked but it’s come out of my account. Tried their chat facility and they gave me an American number to call at first and then a UK one but the hours were different to the ones specified by the person on chat. Now left wondering if I’ll get my money back. Wish I’d read reviews!