Marie C.
terrible customer service
Purchased an iPhone screen protector. Bubble formed a few months later. Filed a warrenty replacement request. No updates from them despite my calls and emails to their "customer support". Terrible service.
Today is where the future becomes a reality, and that’s why we believe that every “today” should be extraordinary. People-centric design and an obsession with details are at the core of what we do at Belkin. We empower people to get more life out of every single day with our extensive range of products delivering power, protection, connectivity, audio, and smart home solutions. From humble beginnings in a 1980s Southern California garage to celebrating 40 years as a market leader and innovator in 2023, our ethos has always been about connection. As a diverse, global technology company, Belkin is still inspired and driven by the connection between people and technology.
Belkin International (belkin.com) has 717 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Showing 648 reviews with 1 star · Clear filters
Marie C.
Purchased an iPhone screen protector. Bubble formed a few months later. Filed a warrenty replacement request. No updates from them despite my calls and emails to their "customer support". Terrible service.
Rebeca S.
Disgusting customer service. I bought a 2-1 charger, it arrived and the product box had clearly been opened before, the seals were obviously broken. I looked inside and the sticker parts had poorly been stuck back on the product. Customer service chat unhelpful, I tried the product suspecting it wouldn’t work and guess what it DOESNT WORK. They’re saying 2-3 days for someone to contact me. Pathetic, should be getting one sent out straightaway and apologising. Can see this going around in circles.
Marijn
Ik ben mijn volledige vertrouwen kwijt in Belkin-producten en de bijbehorende klantenservice. Mijn Belkin BOOST PRO 3-in-1 MagSafe Charger (model K76WIZ017) ging nét na twee jaar kapot, terwijl hij alleen op mijn nachtkastje heeft gestaan en zorgvuldig gebruikt is. Dit is een product waarvoor je een premium prijs betaalt en mag verwachten dat het langer meegaat dan twee jaar. Na contact met de klantenservice kreeg ik simpelweg te horen dat de garantie verlopen is en dat ze niets voor me kunnen doen. Geen enkele vorm van coulance, geen hulp, niets. Dit is géén service die past bij een merk dat zichzelf als premium positioneert. Als je alleen maar exact de garantietermijn wilt dekken zonder verder verantwoordelijkheid te nemen voor kwaliteit, dan ben je simpelweg geen betrouwbaar merk. Ik raad iedereen die op zoek is naar hoogwaardige en duurzame producten ten zeerste af om Belkin te kopen. Je betaalt de hoofdprijs, maar krijgt producten van twijfelachtige kwaliteit én een klantenservice die je in de kou laat staan zodra je garantie verlopen is. Dit is de laatste keer dat ik iets van Belkin aanschaf, zowel privé als voor mijn zakelijke kantoorinrichting. Groeten, Imme
Han P.
Purchased a USB C to USB C cable but it never worked... Without a receipt they dont do a thing about it👎🏻
Mateusz
I purchased and installed a screen protector at the Apple Store, which came with a guarantee. However, when attempting to claim the warranty, I discovered that their website consistently displayed numerous errors. Consequently, I was forced to purchase a new screen protector, which was not from Belkin. The screen protector began to peel off approximately one month after installation. DONT WASTE your money
ciro L.
Da dove iniziare? Store Apple al centro Campania? Alla trafottenza dei call center o all inesistente Belkin? Nn aggiungo altro ma dico solo stateci lontanissimo come la peste
Ian N.
My order placed on 29th October showed as "Fulfilled" on the tracking update on my order. Nothing changed and after waiting one week I eventually got through to customer services (Belkin 'Customer Service is the very definition of misnomer!) and all they could tell me was that they would escalate the problem. No information on the timescale for resolution or offer to keep me updated. On 12th November I ordered the same product from Amazon and it arrived less than 24 hours later. On 13th November, the same day my Amazon order was delivered, I received confirmation that my original Belkin order would arrive on 14th November. I can't find information on how to return for refund on the Belkin web site so tried the online chat who advised me to phone. They do not care a jot that I am the customer and have wasted hours of my life on this garbage already. Would NEVER EVER order from Belkin again. Avoid at all costs.
Ben
Terrible customer service. Passed pillar to post. Nobody knew what was going on (issue with them putting the incorrect labels on orders apparently). Reuqested a refund, chased it a few times, and then they dispatched the order again! Completely abhorant service. Products are decent, just don't order from them. Order from Amazon instead.