Belkin InternationalReviews of belkin.com

Reklamation von kaputten Artikeln ist extrem mühsam und nervig. Antwort auf die Email kam auch erst Wochen später.

Ich habe eine Docking Station gekauft und das Problem war die Netzwerkverbindung von einem aktuellen Macbook Pro. Es funktioniert solange zuverlässig bis ich in virtuelle Konferenzen gehe (z.B. Zoom oder Teams). Daraufhin habe ich beim Mailsupport nachgefragt, woran es liegen könnte und, ob sie mir helfen wollen dem Problem auf den Grund zu gehen. Am Telefon könne man mit mir die Schritte durchgehen zur Diagnose aber schriftlich per Mail kann man die Diagnoseschritte mit mir aus "Prozessgründen" nicht durchgehen. Im Grunde wollte ich ja nur wissen, ob Macbook Pros bei denen bekannt sind, weil bestimmte Treiber Probleme machen.

Wireless charger stopped working so I spoke on their customer service chat. So far OK they agree to replace. Now the annoying bit: I had purchased a BoostUp wireless charging stand and they sent me a cheaper, entry level replacement. Not the same at all. And the customer services rep even said I could not exchange for a more expensive one, even if I wanted to pay the difference myself (?!). Makes no sense to pay for a premium charger and be left with the cheaper one.

I bought a belkin UltraGlass Screen Protector for iPhone 12 Pro from the Apple store. Screen protector from the start has one visible scratch, and during application process a corner of the screen was damaged and does not adhere to the phone anymore. Saw on the box that there was a "hassle-free warranty", so went to Belkin's website. Seems the first step would be to register the product -- but the product (which I hold in my hands, so clearly exists) doesn't show up in the drop-down menu, and when I put in the model number (which is written on the box) the system also doesn't know it -- so it's impossible to register the product. Ok, trying the online chat next (there doesn't seem to be a "contact form" or email address to contact). Chat form has me describe the issue in detail, and then afterwards says chat isn't available. Could that error message maybe have come before forcing me to write everything down?? Fine, calling the support hotline. First menu item in support screener is to dial 1 for German. With that, call gets redirected to different hotline ("Linksys" or similar), another menu, dialing 1 for German again. Now a Belkin "tape" saying that Belkin hotline is open 8 a.m.--8 p.m. Monday through Friday and I should call in during these hours (I made multiple calls Friday morning, noon and afternoon, so all during these hours!!), then call is ended from the system. Ok, after multiple failed attempts in German, I try English. So call the Belkin support number, first menu item dial 3 for English. Redirected, another menu item, dialing 2 for English now. Ok, finally get somebody on the phone -- but that person speaks only French, not a word of English or German, and can't even redirect me to somebody who speaks English or German ("c'est pas possible"). ???!!? How on earth a warranty can be "hassle-free" if it's literally impossible to file a warranty claim is beyond me. Asterix in "The Place That Sends You Mad" comes to mind... -- Addendum: After this escalation, Belkin did get back to me on Twitter (yet another channel...) and is offering to do a warranty replacement. So I'm changing my review from 1 star (for pre-escalation experience) to 2 stars given that the escalation was handled better.

I've been buying Belkin equipment for more than 20 years now. However, their customer support has degenerated to the point where they let their customers down so badly by not standing by either their product or the law pertaining to that product (including twice cutting off a polite discussion with them), that I see no point in dealing any further with them. Dreadful attitude demonstrated throughout.

I decided to buy a phone charger from the Apple store. They sell Belkin brand which retails at the high end of the price scale for a phone charger. I figured if I paid more it would last longer. The charger lasted 42 days. The metal connection broke into my iPhone. Apple Store only gives a 30 day warranty. They told me to call Belkin directly. After spending nearly 1 hour on the phone with Belkin regarding the warranty, they sent me a replacement by regular mail. The box arrived broken into with the charger missing. I will not buy this brand again.