Beliani.comReviews of beliani.com

⭐ 1 star The same day I placed the order, it was paid for immediately. After that – not a trace or a word from them. I tried to contact them through their website, but there has been no response. Their customer service is, to put it mildly, absolutely terrible. The entire experience so far has been extremely disappointing. Now I am waiting to see whether I will even receive the product I ordered, and only then will I be able to assess the quality. Considering the reviews from other customers, I don't have high expectations there either. So far – an extremely poor experience and absolutely no communication with the customer. I absolutely do not recommend purchasing from Beliani.

Not happy with this company, Beliani. I ordered an office chair on the 1st of December and it’s still not delivered. I sent them an email asking where my order is and they said it would be delivered this past Wednesday or Thursday. I’m still waiting and have not received any update for the delivery being delayed. I thought this would have been a good purchase and was under the impression that they would ship the chair from their office in Portugal but the reality is that they sent it from China. If I knew it would have taken so much time, I would have bought a chair from a local store like Worten or IKEA or even Amazon would have been delivered within a few days. The company obviously doesn’t care about their customers because they haven’t replied to any of their reviews since Dec 1, 2021. I’m NOT a happy customer and will update my review after I receive the chair.

They sell very low quality home rugs. I bought a light colour rug, at not cheap price. The rug cleaning indication specified to clean with a wet colourfast cloth, or professional cleaning. I started with a wet cloth, the rug got black in a corner. So I got it to a professional cleaning place, where it got black entirely. It seems that water in general was affecting the colour. Beliani initially acknowledged the issue and accepted to refund, but later they changed their mind saying that that I should have notify them that I intend to clean the rug...

Really bad communication and they try to deny me to return by not sending my labels. I team and condition the write that they don’t expect sending without their own labels !!! Don’t shop here !!!

Horrible scam company - stay AWAY! Placed an order with them for goods which where supposed to be on stock. The charged my credit card right away. When the goods where not yet shipped after 12 days I cancelled the order by email, as instructed on their website. I received an autoreply, that they would reply me within 5 days. Due to this we called their customer service in the morning the next day, here the employee confirmed that the order was cancelled, and that we later the same day would receive a confirmation for the cancellation. 5 hours later we receive an email informing that the goods have now been shipped...Seriously! Again I contacted customer service, and they replied that I had cancelled the order after the goods were shipped, and due to this I have to pay a 70 Euro cancellation fee. It is simply so far out. I both have an email and an autoreply from the day before, proving that I cancelled the order they day before the goods where shipped, just as we spoke with the "customer service" in the morning, who also confirmed the cancellation. I have tried calling their headquarters, but you just get forwarded to the local department who are the very same people who say they will deduct 70 Euro from the refund. I have now involved my lawyer and she suggested we called the customer service together, making a recording of the call, as we will take legal actions in case this is not solved. Legally I have to inform the counterpart that I am recording the conversation, which I did. But as soon as they heard I recorded the conversation, they hung up. We tried two times, with the same result. So it is very clear this is a company who does not care anything about consumer rights. And as they take the money from your account right away, when you place the order, they are holding all the cards, and they know this and act accordingly. I will however take the necessary legal steps, to stop this company from ignoring basic consumer rights and EU legislation. NO NOT place an order with this company!

I ordered a Viareggio patio set. I really wanted to like this set as I was looking for a teak and stainless set that would not break the bank. The table arrived severely damaged with frame completely broken and wood detached. The chairs appeared to be used and re-sanded. The construction quality is extremely poor with wood attached by staples. I do not believe the wood is teak, as mistakenly stated on the website. I have many other teak furniture pieces and this was very light and soft compared to other. Its a very low quality wood that would not last long outside. Looks more like acacia wood to me. Fortunately, they fully refunded me.

Beliani overholder ikke dansk lovgivning - men det må man åbentbart godt, når man er placeret i Schweiz. Jeg er ellers et tålmodigt menneske, men i denne process stod jeg altså af. Det tog BELIANI flere måneder at erkende at et produkt var defekt, hvorefter jeg efter meget besvær og enorm langsommelighed blev tilbudt et nyt produkt. På dette tidspunkt var jeg bare så træt og bad om mine penge retur. Nogle af pengene kom da, men med returfragten på 550 kr trukket fra. Tjuhej... :-)