Jo
Run, don’t walk, away from Belfor!
One of the worst companies we’ve had the misfortune of dealing with. They were appointed by Avivia following a fire on Boxing Day. They have been nothing but unprofessional and rude since. They have caused delays, damaged our content and are impossible to communicate with. They have caused, along with Avivia, more stress than the fire itself. The staff are poorly trained, rude, and treat “customers” with pure contempt. South West were “dealing” with our claim. Dan, Rio, Emma, Steve and HQ all seem to be incapable and uninterested in responding to questions or communicating. Large items of our furniture have been damaged while in their care and they not remotely interested. They have not treated our smoked damaged goods correctly and we have had to pay to have the rest of our content professionally assessed and cleaned by another company. Even then, many items Belfor said were restorable, are in fact not and should have been replaced. I do wonder if they low balled our claim with Avivia in order to save Avivia paying out as much as they should? If you have the misfortune of using Belfor, I strongly suggest you find another company.