BedgearReviews of bedgear.com

I recieved a mattress protector with my new mattress from Room To Go. The protector did not protect my mattress from stains. I will not recommend their products and they do NOT stand behind their products.

Bedgears Stretchwick mattress protector is comparable to a single use plastic tablecloth. It’s also extremely noisy.

Bought a $250 ver tech king mattress protector because we were told if we didn’t, our mattress warranty would be void. What a scam! Sheets slide everywhere, it crinkles when you move AND it has such a bad chemical smell after 2 months it wakes us up and our bedclothes stink of it. Bedgear says to buy their sheets and wash it. Really… buy your sheets when I don’t like this product? If you go on their website, this has a ton of 5 star reviews. Mainly because people need to review it for the warranty. Almost every review says they haven’t used it yet! Very, very unhappy with this product and the companies response.

They do not back their product. Their product failed. Ruined a brand new mattress and they won't take care of it. Every excuse under the sun to not fix it. They are now offering a cleaning IF there is a technician in the area. Otherwise, offer is voided. This is all because I couldn't tell them exact date my parent wet the bed because he's in assisted living.

They state that they have a Customer Satisfaction guarantee, but it’s a Scam. I paid a large amount of money for sheets and a mattress protector. The protector was stained, and the sheets did not live up to the quality they stated. When I contacted them for a return they stated that all sales are final on opened products, and that the 100 days was only for unopened. Absurd how would you know the quality of a product without opening it? A terrible company with horrible customer service.

Im soooooo upset after reading these reviews. I purchased two pillows 1.0 - 2.0 they are the worst pillows ever made. They slide away when sleeping, severe neck pains. My sales person sold me on two of them one for in between my legs and one for my head do not buy these. Ive had 6 spine surgeries get zero sleep with these pillows. Why cant these big corparation do better with the warranty. You charge use so much for them that we should have some sort of guaranty that we will like these pillows. NOPE instead they are sold to us and you have our money. PLEASE DO SOMETHING TO HONORE THESE TERRIBLE PILLOWS. CLEARLY YOU DON'T CARE THAT YOU HAVE PROBABLY THE WORSE RATING ON THE INTERNET. DO NOT PURCHASE FROM THE BRICK

bedgear don't stand behind there product 365 Night Guarantee isn't worth the paper its printed on they will just make up excesses why they won't horror it.

I am so disappointed with this company! REALLY, 5 days to report incident! This is ridiculous. I actually did report my issue to Tempur Pedic the day the incident happened. Tempur Pedic came back to me 20 some days later saying I had to contact Bed Gear. I contacted Bed Gear that day. I did not receive any correspondence from Bed Gear. I called several times trying to get ahold of someone. Finally, when I did get someone on the phone, I had her stay on the phone with me till I received the email they supposedly sent. I immediately sent the information they were requesting for them to come back and say my claim was denied because I did not file within 5 days! I called to dispute it and went back and forth with them, finally them saying they would clean my mattress with a company in my area(if there was one). If there was not one in my area I was out of luck. Also, if they ruined my mattress, they were not liable. OK fine, yes that would be on the cleaning company! I then received a letter from Bed Gear, they found a company in my area that could service us, they would contact me, and I had to have this done with in 10 days or they would not pay for it. I prayed that when the company got ahold of me, they would have an appointment within that time frame. I was happy to find out they had one 8 days later. Hooray, within the window! They also said I should take my current mattress protector to the store I got it from, and they would exchange my protector for a new one. So, I proceeded to the store the next day for the store to tell me normally Bed Gear just sends a replacement to the home. The store was very helpful they called Bed Gear for them to say they will send one out the next day. Really, they could not just tell me that the day before and send it out. No, they had to send me on a wild goose chase. Plus, I had to take my bed apart to take the protector to the store in which I really did not need to. Another thing Bed Gear said was that they would not warranty my product any more with the new mattress protector because my claim was denied. What does one denied claim have to do with the new protector doing its job and protecting my mattress!?!?!? They obviously do not back their product and know this is an issue to have these ridiculous stipulations.