Tara
Horrible experience with this group
Horrible They claim to have unlimited video editing in less than 24 hours but my projects were a month late and they could not keep up with the volume I was sending them. It caused massive delays to my clients and content pipeline and had to ask for several re-dos. They also do not offer refunds even though they admitted they didn't deliver as advertised.
Response from beCreativesMar 5, 2026
Hi Tara, We’re genuinely sorry to hear that your experience felt frustrating and that it impacted your workflow. We understand how important timely delivery is when managing client content pipelines. We’d like to clarify how our subscription model works to avoid any further misunderstandings: Each plan includes one dedicated editor who works through requests sequentially. While you’re welcome to submit multiple projects in a single day, they are completed one by one according to the turnaround time outlined in your selected plan. This structure is intentional, as it allows our clients to build a consistent working relationship with their editor and maintain a cohesive creative style across all content. After carefully reviewing your account activity, our team confirmed that your videos were delivered consecutively, with active progress and deliveries occurring each business day. We continued collaborating with you until the end of the month, and delivered every video request you placed. That said, we truly regret that the process did not align with your expectations. We strive to keep expectations clear from the start, and we’ll be reviewing our website messaging and resources to ensure this is explained more explicitly so similar misunderstandings don’t happen again. We always aim for transparency and are continuously improving how we communicate workflow timelines upfront. Thank you for your feedback — it helps us refine both our service and communication.