Heidi H.
It's been three weeks since I placed my …
It's been three weeks since I placed my order and I still have not received it. I was told there would be a delay and said I was willing to wait but I haven't heard anything since

Our StoryFounded in 2005 with over 20 years experience in the beauty retail market and the intention of offering beauty gurus a place where they can find expert advice on the products they love most while getting the best price online. With education, product knowledge, and personalized customer service as the top of the list of our ideals, beautystoredepot has positioned itself as a worldwide leader in online beauty retailers.What Makes Us Different?Superior customer service with a personalized approach - you're not just another customer, you're our customer.Lowest price on all 4000+ products - 120% Low Price GuaranteeEducation for our customers - we want you to make the right choice, and we can helpMost respected and trusted brands available - we only offer the best for our customers We believe that through the years we have not lost sight of our original commitment and continue to pursue excellence and your satisfaction. We are glad you found us and we are here if you need us. Contact us anytime with questions about products, what will work best for you, or just talk about beauty products and our experiences. Happy Shopping!
Beautystoredepot (beautystoredepot.com) has 1,999 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 42 reviews with 3 stars · Clear filters
Heidi H.
It's been three weeks since I placed my order and I still have not received it. I was told there would be a delay and said I was willing to wait but I haven't heard anything since
Patricia F.
Sent samples for a man and when I called the response was that it is what was being sent this time. No offer to send female samples nor any gesture to "make it right."
SARAFINA C.
Not actually completed the transaction just yet. Still waiting on the return of the product i ordered. May have been bamboozled. I was originally sent a bootleg scent. Although Beauty stpre depot have friendly customer servicr reps... not sure about them
NADIS A D.
I ordered OPI, Start to Finish and received Nail Envy. NO, I do not want Nail Envy. I sent an e-mail to the address that I have, but no response. Now, I will have to call. Since I live in Germany (a military address), I will have arrange my day to call during business hours in Texas. The remainder of my order was correct. There was no return information with the enclosed packing slip. It is annoying and inconvenient.
mary E.
I attempted to order some products for my daughter in law to try. I assumed the order had gone through . When my daughter in law didnt re ieve the order, icallsd. I was told that since the billing information &shipping I formation were notthesame the order hadnt been processed. The customer service person straighten it out. THatsaid, someone should have co tacted me first
lam
Item took longer to ship than expected was told id also gettin a dermalogica product as a bonus that nvr came. But i got my eye cream so i guess thats all that mattere
Glenda M.
Didnt have the product I generally order so had to order something else.
Response from BeautystoredepotMar 27, 2017
Sorry we were out of your fav product. Did you know we have handy feature that will notify you when its back in stock right on the product page? And since we ship everything free its easy to get it when your item is back in stock. Please let us know if we could have done anything better, we love to hear from our customers. 800-926-5219 Have a great day!
Michael C.
Received items in two shipments that were days apart.
Response from BeautystoredepotNov 22, 2016
Hi Michael- Thanks for shopping with beautystoredepot! We hope you enjoyed our everyday free shipping offer and 20% off your purchase. In order to continue to offer free shipping and keep our prices so low sometimes we must split orders from different warehouses. And since we want to get every part of your order to you as fast as possible, they may not show up at the same time. You should have been notified of this via email of this, but if not, please confirm your email with our award winning customer service team. If you feel we could have done a better job, we want to hear about it. But if you feel splitting your order to keep shipping free was acceptable we ask that your review reflect this. Your 100% satisfaction is our goal and we want to make that happen. Please don't hesitate to contact us directly if there is anything we can do to make your next experience better than the last. Hope you have a great day!