BeautystoredepotReviews of beautystoredepot.com

Didn’t receive the item I ordered.

Order No. 2300946 placed on 12/26/22. I have never received item. Tried to call 3 times, left 3 emails and tried the chat. If not received or any answer back by January 20th I will have credit card cancel payment.

I placed an order back at the end of December. It included three items and about $115 worth of product. I received one of the three items around December 30. I am still waiting for the other two. I’ve been in contact with heaven Lopez, who said that she would do two day shipping on the two items that were forgotten, and I still have not received them. I’m rolling on three weeks since ordering these products and I still have not been delivered. I also have not received a tracking number for the two items. On January 3 heaven said that my two missing items would have two day FedEx shipping and they still are not here.

Hello, Though I had heard good reviews of this company, my first experience with them has been unacceptable. I never received a confirmation for my order, never received my order and have tried reaching out to customer service with no success (via email, chat and phone). This is despite my credit card being charged the day of the order.

Per my previous review of Dec. 29, 2022, it is NOW January 13, 2023. ON Jan 6, 2023, Heaven Lopez with BSD agreed to refund money on order placed 12/08/2022.....as of today...NO REFUND. Are they even still in business. And like everyone else, when I call I get the recorded message!!!! WHAT THE HECK IS GOING ON !!!!

I ordered 3 products in Dec 21, 22 and have only received 1 so far as of 1/12/23. I have been told 2 times that the balance of my order would ship. It still has not shipped. This is the first time I have had a negative experience. I have ordered many times and gotten excellent service. I have tried to call and no one answers the phone. Only offered to leave a message. I cant get anyone to help me.

I received my order timely. However I had ordered 2 Recovery Serums and only received 1. I have tried calling the customer service # several times, but the voice mail message still says you will be closed Friday December 23rd and Mondag December 26, but will be back to normal hours December 27. I also sent an email to customer service and received no response. I normally have good service but not this time. I am still waiting for a response or call back.

Ordered 12/12…..still waiting for order to be fulfilled.