BeautystoredepotReviews of beautystoredepot.com

I have not received what I ordered.

I ordered conditioner on January 6, it was in stock. When I didn't get it you sent me an e-mail saying you were doing inventory and you would send it out last week. I have yet to receive it. I did send you an e-mail yesterday's.

I've been waiting a month for the remainder of my order. Customer service told me it was to ship out two weeks ago but the tracking number says it's still waiting for the package. I cannot get anyone to call or email me back. Customer service used to be so good but it is non-existent now and my credit card has been charged for products I have no idea where they are. I'm trying to get a refund so I can take my business elsewhere.

Ordered and paid on January 6, 2023. TODAY IS JANUARY 27 AND PACKAGE HAS NOT SHIPPED!!!!!!

I only received part of my purchase. No explanation email or when the missing product be available and sent out. Ive called the company days ago, left a message and nobody replied. But they had no problem taking my payment for the two items ordered. Poor Customer Service!

I placed my order almost a month ago. I never received an order confirmation but they charged my credit card. I’ve tried emailing and calling customer service nobody responds. The shipping label was created but I can see that nothing has ever been picked up by the carrier. Run don’t walk this company is a scam. I will be contacting the charge with my credit card.

I never received the MOP Pear Gentle Shampoo. Please either send it, expedited, or give me a refund. Thank you, Robert Levi

I never received a shipping confirmation, tracking, or anything. I tried to contact the company by phone, E-mail and online chat. No one was answering. The amount was deducted from my bank account though. I called my bank to file a dispute. Then I thought I'll just call one more time. She answered, and was very nice. She said that they moved the warehouse and office. The computers were down for days, and they were still behind. This I totally understand. What I don't understand is why didn't they post something on their website? A simple "were growing for your convenience. Your shipment may take a bit longer" would have been nice. But nothing for weeks is unacceptable.