Beautystoredepot Reviews | Read Customer Reviews of beautystoredepot.com

BeautystoredepotReviews of beautystoredepot.com

4.51,999 reviews
Salons & Clinics
5446 HWY 290 Ste 309, Austin, Texas

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Beautystoredepot

About Beautystoredepot

Our StoryFounded in 2005 with over 20 years experience in the beauty retail market and the intention of offering beauty gurus a place where they can find expert advice on the products they love most while getting the best price online. With education, product knowledge, and personalized customer service as the top of the list of our ideals, beautystoredepot has positioned itself as a worldwide leader in online beauty retailers.What Makes Us Different?Superior customer service with a personalized approach - you're not just another customer, you're our customer.Lowest price on all 4000+ products - 120% Low Price GuaranteeEducation for our customers - we want you to make the right choice, and we can helpMost respected and trusted brands available - we only offer the best for our customers We believe that through the years we have not lost sight of our original commitment and continue to pursue excellence and your satisfaction. We are glad you found us and we are here if you need us. Contact us anytime with questions about products, what will work best for you, or just talk about beauty products and our experiences. Happy Shopping!

Beautystoredepot (beautystoredepot.com) has 1,999 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: beautystoredepot.com
Website: beautystoredepot.com
Category: Salons & Clinics
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 45% of reviews.
Latest: Most recent review: October 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Beautystoredepot reviews

Showing 179 reviews with 1 star · Clear filters

Paula D.
Feb 3, 2023
i do not have my order placed on 1/12…
i do not have my order placed on 1/12 yet, i don't remember seeing an expected delivery date...
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Cathy C.
Feb 3, 2023
Horrible scammer company - I spoke to a customer service…
I spoke to a customer service representative from your company due to the fact that I paid for 2 items and you only shipped me one item and I was told I would receive the 2nd items within a week. It has been 2 weeks and did not receive the item!
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Gupta
Feb 2, 2023
Had to cancel the order because it…
Had to cancel the order because it wasn't filled in a timely fashion.
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Mark Y.
Feb 2, 2023
I ordered 3 weeks ago and it hasn’t…
I ordered 3 weeks ago and it hasn’t even shipped. Left LM and no one has returned my call. Very disappointed.
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Katherine K.
Feb 2, 2023
On 1/12/23 I purchased (paid for) two…
On 1/12/23 I purchased (paid for) two Phyto shampoos and to date (2/2/23) do not have the product nor notification that product has been shipped. It has taken numerous phone calls and emails to happen on an explanation for delays I have been experiencing since October of 2022. “System upgrades” and “relocation” is what I have been told. I do want to mention that at the time I ordered, I specifically asked if any of the product was on back order and was told no. I have been a customer of Beauty Store Depot for more than a decade and have always made it a point to leave positive reviews and refer many a new customer to you. Sadly, I can no longer recommend BSD as a trustworthy company to do business with! I ask you, how in good conscience can you charge customers for product and take between three to four weeks to deliver product? This seems unethical. Further, where is the product I paid for? I am sorry the supposed changes BSD implemented to improve customer service have left customers extremely DISSATISFIED!
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Ester Agurcia S.
Feb 1, 2023
I ordered 3 weeks ago and still have…
I ordered 3 weeks ago and still have not received it!!!
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Kelly L.
Feb 1, 2023
I never received my order.
I never received my order.
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Fonda P.
Jan 31, 2023
I never received the product
I never received the product. Left a phone message with the order number to please call me back and that I did not receive the product. They never called back or reached out to me.
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