Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAJul 1, 2024

Hi there, I can see that one of our agents has followed-up with you via email to declare the order lost and arranged a replacement order to be sent to you and has given you the replacement order number. Please do respond to the email thread if you'd like a tracking link, as advised in the email sent previously replacements are arranged directly with the warehouse and so dispatch confirmation emails are not sent automatically. Best wishes, Emma Member Happiness team Beauty Pie

Response from Beauty Pie™ - USAJul 1, 2024

Hi there, I've taken a look into our system for your returns request using the email address associated with your review, and can see that one of our agents followed-up with you on Tuesday about this. Please kindly take a look into your junk/spam folder, just in case the email landed there. Best wishes, Emma Member Happiness team Beauty Pie

Response from Beauty Pie™ - USAJul 2, 2024

Hi Lisa, Thank you for taking the time to provide this feedback. Our Member Happiness team are available to assist via contact form (beautypie.com/contact), live chat, and by phone on 866-329-9580. I'm pleased to see that following this review, a member of our team has reached out to you again to assist further with your product issue and provide more context around our shipping. We will continue to assist you via email in this instance, however please don't hesitate to contact us in the future on live chat or via phone if you prefer. Best wishes, Emma Member Happiness team Beauty Pie

Response from Beauty Pie™ - USAJun 18, 2024

Hi there, Thank you for sharing your review and we are sorry to hear about your disappointment with our returns policy. I am afraid at this time we don't accept opened or used products for returns due to health and safety reasons. We do state this in our terms and conditions and our help center on site. However, I have certainly passed your comments along to the relevant departments to consider for future. I've had a look into your correspondence and can see our team has provided you with a discount code to use to try something else out. If you need any assistance choosing the right products for your skin type or the correct shade, we do offer an online skin care quiz and shade matching with our experts at [email protected]. We appreciate your feedback as this helps us to improve our services going forward! Thank you so much for trying us out. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAMay 28, 2024

Hi Annie! Thank you for taking the time to leave this review. We are sincerely sorry to hear about the trouble you faced with this recent order, and that you have still not received your products. Please be assured that our team intends to get this resolved for you as soon as possible! A member of our team has since been in touch with you over email to get this sorted out for you straight away. If you have any further questions or concerns, please don't hesitate to ask, that is what we are here for. Kind regards, Member Happiness

Response from Beauty Pie™ - USAMay 25, 2024

Hi there, Thank you for sharing your review and we are very sorry to hear you have had a reaction to our product! I can see our team has been in touch with you regarding this, however we haven't heard back from you yet. In order to continue with an investigation, we will need you to complete and return the reaction form we have sent you. Once this has been completed, our team will be in touch to help resolve this for you! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAMay 22, 2024

Hi there, Thank you for sharing your review and we are sorry to hear you didn't love our Superluminous Undereye Genius. For the best application, we would advise to apply a thin layer under the eye to colour correct any darkness. You can then apply your everyday concealer on top to neutralize the colour. However, I have passed your feedback along to our product team to review for future. If you need any assistance choosing any shades across our makeup ranges or within our skincare line, feel free to reach out to our team at [email protected] and we would be happy to help! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAMay 9, 2024

Hi there, Thank you for sharing your review and we are sorry to hear you haven't received your order after it had been marked delivered. I appreciate this must be quite concerning for you! It appears in your initial email, you only asked for an update on the status of your order in which our team confirmed this had been marked delivered now. I am afraid we weren't aware you didn't receive your products. Unfortunately, due to the bank holiday weekend we haven't quite got back to responding to you yet. However, a member of our team has been in touch with you now to help ensure you receive your products! Please be assured, we have passed your feedback along to the relevant departments for future. Best wishes, Ivy from Member Happiness Beauty Pie