Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAAug 12, 2024

Hi Hany, I'm very sorry to hear that your order has not arrived. Having taken a look into the tracking, regrettably we would have to declare your order lost in transit on this occasion due to the time since the last tracking update. I have reached out to you now via email to provide an update on the replacement order I have arranged to be sent to you. Memberships can be managed directly within the Membership & Billing section of your Beauty Pie account. I've taken a look into actioning this for you, however I can see that you have since located this cancellation option. Please do reply to my email if there is anything else I can assist you with at this time. Best wishes, Emma Member Happiness team Beauty Pie

Response from Beauty Pie™ - USAAug 6, 2024

Hi there, We are sorry for the troubles you have experienced with your recent Beauty Pie order. As you mentioned your order was marked delivered but you didn't receive it, we do require you to fill out a form in which we can then claim this back with the courier. After receiving this, our team arranged a replacement to be shipped out. However, it looks like this was possibly marked delivered incorrectly as it was then delivered to you a few days later in which you contacted us. Thank you for getting in touch about this! Instances like this are rare and is certainly not our usual delivery experience. As the replacement was already dispatched, we weren't able to cancel this and therefore another order was shipped out. Our team asked you to kindly refuse the parcel at the time of delivery as this will then automatically be shipped back to us. We also provided you with a discount on your next order with us to apologize for this. It appears you were able to refuse the parcel and the order has been shipped back. I am sorry to hear you no longer wish to use this service due to this situation. I have certainly passed your feedback along to the relevant departments to consider for future. If you don't wish to receive our marketing emails anymore, you can opt out by clicking into an email, scrolling to the bottom and selecting 'unsubscribe.' Thanks again for your feedback! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJul 26, 2024

Hi there, We appreciate you sharing your review and we are sorry to hear about the disappointment caused with your recent Beauty Pie delivery. I've had a look into the order and can see this was placed on July 9th after our 1pm cut off time. Therefore, the order wasn't dispatched until the next following business day. The order was delivered on the 15th of July which is within our regular timeframe as Saturday and Sunday are not classed as business days and express shipping is expected within 3-5 business days. We do state this in our 'delivery' section on our online help center. Our team has been in touch with you regarding this and provided a goodwill gesture to apologize for any disappointment and confusion caused here. We hope you enjoy your products and have certainly passed your feedback along to the relevant departments for future consideration. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJul 24, 2024

Hi there, I am sorry to hear you haven't been satisfied with our teams response regarding your recent product query. We have flagged this with our team and reached out to you now with some further information on our Youthbomb 360 Radiance Concentrate serum! Thank you for your feedback as this helps us to improve our services going forward. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJul 22, 2024

Hi there, Thank you for sharing your review and I am really sorry to hear about your recent experience with your order, this is certainly concerning to hear! I've had a look and can see your order was unfortunately lost in transit, instances like this are rare and I can see our team has flagged this with our warehouse and arranged a replacement order to be delivered to you. We hope you enjoy your products! However, I am so sorry some items were out of stock by the time this was replaced. These items will be available again shortly, and our team will update our site to reflect these back in stock dates. In addition, I have reached out to you over email to discuss this further with you. I have also passed your comments along to the relevant departments to review for future. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJul 22, 2024

Hi there, Thank you for sharing your honest review and we are sorry to hear the product you purchased wasn't quite the right colour. At this time, we only accept returns on products that haven't been opened or used due to hygienic reasons. We do state this in our terms and conditions and help centre on site. However, we have certainly passed your feedback along to our team to consider for future. I appreciate you may not wish to use this product again, therefore I have reached out to you over email to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJul 10, 2024

Hi there, Thank you for sharing your review and we are sorry to hear you've had some issues with our website. I've had a look and can see your free trial has been cancelled so no further payments will be made to your account. Our team has emailed you now to confirm this! It appears only one order has been placed with us on your account and was delivered on July 3rd. If you haven't received this, please get in touch. In addition, if you would like any assistance with regaining access to your account, please do respond back to our team and we can help you further from here. We appreciate you trying us out! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJul 10, 2024

Hi there, Thank you for sharing your honest review and we are sorry to hear you've had some troubles getting in touch with our team, this is certainly concerning to hear! I've had a look and can see our team received your emails however I am afraid due to the amount of contact we received we weren't able to get to your query straight away. Please accept my sincere apologies for this! However, I can see this has now been resolved for you. Thanks again for your patience and please be assured we have passed your feedback along to the relevant teams. Best wishes, Ivy from Member Happiness Beauty Pie