Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAFeb 25, 2019

Hi, thank you for your review. We're so disappointed to hear that the lipsticks you purchased from us have become damaged. If you ever have a fault with any of our products please send us a photo at [email protected] as we'd love to help make your experience more positive. We can also then investigate the fault with our Product Development team and prevent it from happening again. Kind regards, Louise

Response from Beauty Pie™ - USAFeb 20, 2019

Hi Yukiko, thanks for your review. We are very happy to hear you're enjoying your products and are happy with your membership! With regards to the spending limit, I can confirm any unused spending limit will continue to carry over for as long as the membership is active. For example, if your limit is $100 but you only spend $60, your next month’s Spending Limit balance will increase to $140. If you have any questions regarding your membership please contact [email protected] and we will be happy to help you further. Kind regards, Brooke

Response from Beauty Pie™ - USAFeb 12, 2019

Hi, thank you for taking the time to leave a review. We do appreciate that buying cosmetics online can be difficult and we try to help our members as best we can with this. Please be assured that we're taking these comments on board and are currently working hard with our Studio team to provide more accurate swatches and descriptions of shades on our site. We're very sorry to hear that the lipstick you purchased was not as you were expecting, if you ever need some further advice on colours please do not hesitate to get in touch with us as [email protected]. We have a great team of Product Experts on board that are always happy help! Kind regards, Louise

Response from Beauty Pie™ - USAFeb 11, 2019

Hi Dawn, thank you for your feedback. We certainly can appreciate when great items are out of stock this can be frustrating. Our Logistics team are working hard to ensure our bestsellers will be available again as soon as possible. Please feel free to contact us at [email protected] for the expected restock dates of these products. Alternatively, you can sign up to receive notifications when they are back in stock on our product pages. We'd also be more than happy to help suggest alternatives for you to try in the meantime, so please don't hesitate to reach out to us for some extra help. With regards to our emails please be assured I have passed your comments over to our Marketing department to look into for future. Thank you for your patience. Kind regards, Brooke

Response from Beauty Pie™ - USAFeb 4, 2019

Hi Virlene, thanks for your review. We're disappointed to hear you've had troubles with our site. We really appreciate you taking the time to give us your feedback about our website and will forward your comments to our IT team as we try to make improvements to our website very regularly! Please drop us an email with any specific comments or queries as we're always happy to help! Kind regards, Brooke

Response from Beauty Pie™ - USAFeb 1, 2019

Hi Jennifer, thank you so much for your review. We really appreciate your comments regarding the ingredients in our products. Please be assured that we manufacture in some of the best labs in the world and have a very knowledgeable Product Development Team. If you're looking for natural ingredients we think you'll love our bestselling Plantastic range and our brand new QI Energy range. If you have any questions regarding specific ingredients please get in touch with us at [email protected] and we'll be happy to provide some more detail for you. Kind regards, Louise.

Response from Beauty Pie™ - USAFeb 1, 2019

Hi Joann, We really appreciate your feedback. Please be assured I have passed your comments over to our logistics manager to review. We hope to reduce this in future while we grow our US members. Kind regards, Brooke