customer
I was really disapponted by not…
I was really disapponted by not receiveing my order on time, but them ypur costumer service were very responsive and kind, so in the end it was not so bad.

At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Beauty Pie™ - USA (beautypie.com) has 5,853 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 335 reviews with 3 stars · Clear filters
customer
I was really disapponted by not receiveing my order on time, but them ypur costumer service were very responsive and kind, so in the end it was not so bad.
customer
You have to pay to buy a product, you are only allowed to buy a certain amount of product, and then you have to pay to ship your product. Beauty Pie is a great idea bringing you high end products at affordable prices, but then it’s like they really don’t want you to buy them. I wanted to buy several more products but wasn’t allowed unless I paid a higher membership price. I’m not sure. I’m over my mom telling me how I can spend my money.
customer
I love the products, for that they get 5 stars. But I received a membership as a gift and it was very hard to use. That combined with just getting use to Beauty Pie was not a smooth experience. The customer service was on top of it but it was extremely difficult to use the gift certificate so I just gave up.
Response from Beauty Pie™ - USAMar 25, 2019
Hi Joyce, thanks for leaving your review! We're sorry to hear you had difficulties with activating your gifted membership however it's great to hear this has now been resolved. If in future you have any troubles please contact [email protected] and we will be happy to help you further. Kind regards, Brooke
customer
I think Beauty Pie is a great idea -- a modest membership rate, lower-than-drugstore prices, exceptional products. I have been more than impressed with the cleanser and moisturizer I have tried. Here are a couple money-related things I think are under-represented on Beauty Pie's website. Beauty Pie is still the cheapest option for getting superior skincare products (I haven't tried their makeup). But these are some snags I wish I had been aware of before signing up. There's a tax on your membership fee. It's not $10, it's $10.66. The $100 you have to spend each month is based on the estimated retail price, not the member's price -- so a $100 serum that you're paying $11 for eats up your entire month's allowance. Shipping in the U.S. is over $8, and when combined with tax, it adds $10 to your order. So that $11 serum is actually $21. Beauty Pie also seems to file transactions so that they incur an International Transaction Fee. I called them after I noticed this on my card, and they said it was due to how my bank (a major national one) processes the charge. My bank said this happens when the company enters the charge as international rather than domestic. The International Transaction Fee is under $1, but still. So after paying my membership fee of $15 (I updated from $5 to $10), I have bought a cleanser, moisturizer, and serum, which cost me $52. Still cheaper than retail, but the hidden costs surprised me. I'm still experimenting with Beauty Pie as a replacement for buying retail skincare. But these costs were not emphasized on the Beauty Pie website and I wanted to make prospective members aware of them.
Response from Beauty Pie™ - USAMar 19, 2019
Hi Charlotte, thanks for taking the time to leave your review. We're happy to hear you've been enjoying your recent products! We're concerned about your comments regarding an International Transaction Fee. Therefore, I have sent you an email so we can ensure you've not been incorrectly charged. Kind regards, Brooke
Nikki
While the brand itself is genius in concept and mission (five stars), the user experience on the website is a bit broken. I used a code to get a free month and it seems that the line item for the subscription was not removed upon check out and now I have to follow up with customer service to get a refund for it.
Response from Beauty Pie™ - USAMar 5, 2019
Hi Nicole, thanks or leaving your review! We're very happy to hear you're enjoying our brand! However it's disappointing to hear you've had difficulties on our site, if in future you're experiencing any further issues please contact [email protected] and we will be more than happy to help you further. Kind regards, Brooke
Sarah
The Beauty Pie website is easy to navigate and a pleasure to use. The process for ordering is pretty easy although the amount of time it takes for the order to be delivered is a little longer than when I order from places like Sephora, Target or Amazon. And a caveat about the products I've used so far: I wish I could say that I absolutely LOVE Beauty Pie products because they are so affordable. It is unfortunate that I find the quality of the products sub par. I'm not sure how much longer I will continue.
Response from Beauty Pie™ - USAMar 22, 2019
Hi Sarah, Thanks for leaving your review! We're sorry to hear you've had delays with your recent order and appreciate this can be disappointing. Please bear in mind our standard delivery time is between 3-5 working days however if you're order still hasn't arrived within this time please contact [email protected] and we will be happy to look into this further for you. With regards to our products, please be assured I have passed your feedback over to our Product Development team to consider for future. Kind regards, Brooke
customer
The positive: Every makeup I have received from beauty pie has been high quality! I haven't tried any of the skincare yet. I have received: - superstrobing drops in illuminati - incrediblur concealer 150 - lip crayon Nude Go To - Wondercolor longwear cream shadow stick En taupe - supercolor eyeliner brown beauty - Wondercolor longwear cream shadow stick a light shimmery bronze I would recommend Beauty Pie to anyone wanting to stock up on high-end products without the price tag. Not great for someone who loves color or likes to see swatches/tutorials. I'm light-to-medium skin and my favorite brands are Milk, Make, and Glossier. The negative: The pricing always seems hidden when shipping is included. If I receive the order each month, my $5 membership really feels like $13 because of shipping cost. I can usually get 1-2 items with my spending limit. By then, I'm spending ~20 on one or two items that I have no idea if I will like. So if you usually buy minis to try, it seems about the same. I would really love swatches on different skin tones. I am shooting in the dark without them, which is ok at first but not for long term. After a few months, I was running out of things I was interested in ordering, so I plan to end my membership. Samples with each order could be a good idea. The reviews are hard to read because of the layout (aligned center and spacing between letters). Would really love to see photos with reviews since there are no swatches. Or videos using the products.
Response from Beauty Pie™ - USAFeb 28, 2019
Dear Katie, thanks for leaving your review! It's great to hear you've been enjoying your recent products and are happy with the quality and we appreciate you sharing the PIE! With regards to our delivery charges, due to the way in which our business model works the postage you pay on your order is the exact cost of us sending out your parcel. As we grow we will be able to offer this at a lower price. We've really taken on board customers feedback with regards to adding swatches for each product as we know purchasing online can be difficult. Our Studio Team are currently working hard to get these live on the site very soon. However, If you ever need any assistance with shade matching please contact [email protected] and we will be happy to help you further. Kind regards, Brooke
Melissa
The products I've ordered have been hit and miss. I have high hopes for the retinol hand cream but will wait until the tube is empty to decide. The eye shadow stick I recently ordered is a truly awful color ad goes on like cakey makeup, not soft and creamy like a higher end product. I tossed it immediately.
Response from Beauty Pie™ - USAFeb 27, 2019
Hi Melissa, thank you for your comments. We're so sorry to hear that you feel that some of the products you ordered were perhaps not to the quality you were expecting. Please be assured that we have forwarded your review to our Product Development team to take on board for the future. If you're ever unhappy with any item you've received please do get in touch with us at [email protected] as we are always happy to help. Kind regards, Louise.