Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAJan 2, 2026

Hi Randi, We appreciate you taking the time to share your thoughts with us. We're really pleased to hear that you love our products and that you're so satisfied with the quality! We're sorry to hear about the difficulties you experienced with your eyeshadow stick and we sincerely apologize for any frustration caused. Please be assured that our Beauty Pie member’s safety and product satisfaction is at the absolute forefront of what we do. As a beauty retailer we are obliged to follow a stringent protocol when it comes to quality assurance and these are closely monitored. Without confirmation of the batch number, we are unable to further investigate the issue. Thank you again for taking the time to leave a review. Using the email address associated with your review, I have located your email and replied back to you now to resolve this. If we can further support you, please do not hesitate to reply back on that thread. We'd really like to make this right! Best wishes, Rachel from Member Happiness Beauty Pie

Response from Beauty Pie™ - USADec 22, 2025

Hi Sally, we're very sorry and very concerned to hear this. I was unable to find your ticket or related information to look into this further. To help get this resolved for you, we've requested more information via your review. Please be assured once we hear back we are happy to help you further.

Response from Beauty Pie™ - USAJul 7, 2025

Hi there, Thank you for taking the time to share your feedback, we're truly sorry to hear that your experience with some of our products hasn't met your expectations. We understand how frustrating it can be when products don’t perform as hoped, and we would love nothing more than to be able to support you with finding some more suitable alternatives. You're welcome to email our Member Happiness team for personalised advice and product recommendations. We genuinely want our members to love what they receive, and while we know not every product will be the perfect fit for every person, your feedback is incredibly valuable and has been shared with our product and development teams. If you would like to discuss this further, please don’t hesitate to reach out to our Member Happiness team, we’re here to help. Best wishes, Rachel from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJul 2, 2025

Hi there, Thank you for your feedback, and we’re very sorry to hear about your frustration. We sincerely apologize for any inconvenience this situation has caused. We want to confirm that this issue was addressed and resolved in February, including the refund for the out of stock product, however, we did not hear back from you. We’re sorry that you feel that our membership fee is too high and we'd like to assure you that there are many benefits to being a member with us! Some of the benefits include: Unlimited access to members’ prices Welcome gift worth £60+* Free shipping when you spend over £35 Anniversary gifts Exclusive offers Free samples on eligible orders over £50 We're thrilled to hear that you stayed a member with us when we removed the spending limits. The idea of removing the spending limit is so that you can shop with more freedom, more access, and more convenience! If there's anything more we can do or if you have any further questions, please don’t hesitate to reach out to our Member Happiness team — we’re here to help. Best wishes, Rachel from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 16, 2025

Hi there, We appreciate you sharing your feedback. I've had a look into your correspondence and can see you've reached out to us to express your disappointment with regards to a recent order. Please accept my sincere apologies! I understand you accidentally ordered the incorrect product and reached out to our team to amend this. I'm afraid we have a very short window in which we can cancel and amend orders. The packing slip is printed at our warehouse within moments of the order going through. This keeps our warehouse efficient and gets your order to you as quickly as possible. If something like this happens again in future, I'd suggest to reach out to us via live chat or our phone lines which is our top contact priority. Unfortunately, due to the amount of contact we receive via email, we weren't able to get to your query straight away and it was too late at this time. I have certainly passed your comments along to the relevant departments to consider for future. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 16, 2025

Hi there, It's really disappointing for us to hear you've had a reaction to the products recently. I'm sorry for any discomfort this has caused! If you do react to a product, we would advise to discontinue the use of the product(s) and reach out to our Member Happiness team who can raise this directly with Quality team to further investigate. I've reached out to you over email to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 8, 2025

Hi there, We're sorry to hear the Superluminous Undereye Genius you purchased didn't have the results you hoped for. This is a colour correcting concealer, therefore we'd suggest to apply a thin layer under the eye and then go in with our Everyday Concealer on top to neutralize the shades. However, we have passed your feedback along to our team. If you would like any product recommendations, feel free to reach out to our Member Happiness team at anytime who can help assist you with this. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 7, 2025

Hi there, We're sorry to hear the Superluminous Undereye Genius didn't quite have the results you hoped for. This is a correcting/brightening product, not a concealer. You may find that using slightly less product in a thin layer, and gently dabbing under the eyes will help softly brighten the undereye area! You can then wear on its own or finish with a concealer to neutralize the shades. However, please be assured we have passed your feedback along to our team. Best wishes, Ivy from Member Happiness Beauty Pie