Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAJun 18, 2020

Thank you for your review. We are sorry to hear you weren't able to find your perfect shade match. As a young company and beauty start up, we couldn't afford to release as many in between shades as we would have liked originally. Now we have grown bigger, we are currently developing more shades to expand our shade range so it is more inclusive for different skin tones and under tones. We wish for everyone to be able to find products right for them on the Beauty Pie website and it's important to us that everyone feels welcome and catered for when shopping our products. I hope this helps to explain and that you can find your shade once the expanded range of foundations are launched. Kind regards, Nikki

Response from Beauty Pie™ - USAJun 18, 2020

Thank you for your feedback. Product, packaging and development costs make up a large percentage of our BEAUTY PIE members’ prices, and include everything from lipstick bullets, lipstick cases, the fluid of your foundation, the creams and cleansers, the tubes, jars, lids, and wands, moulds that produce our componentry (so powder compacts and lipstick cases and poured concealer pans and pencils) plus costs such as the assembly, filling, quality control, cartons, carton design, photography, duties and transportation (where applicable) and product-related development and design costs . You’ll notice that this cost looks quite low, and that’s because as a Buyer’s Club, when we buy in large quantities, each product’s individual contribution to these costs is quite minimal. However these prices can increase and decrease per product if any one of these costs change. If a product is popular, we can afford to buy it in a larger quantity, so this keeps the price lower for our members, however if it isn't as popular, we will then buy a smaller batch and so then the cost price (member's price) is then slightly higher. I hope this helps to explain our dynamic pricing and as our products are produced in the same luxury labs as other high end brands, you are saving money as the same quality product from other high end brands can be incredibly more expensive as you end up paying for all of their added marks ups on top of the cost price. If you have any questions, please feel free to get in touch so we can help you further and thanks again for sharing your thoughts! Kind regards, Nikki

Response from Beauty Pie™ - USAJun 18, 2020

Thank you for your feedback. We are sorry to hear our products weren't everything you had personally hoped for and we are sorry to hear an item was missing in your first order. It's great to hear our customer service team were able to resolve this quickly for you and that you were happy with their response. Please note that the 14 day cooling period allows you to cancel your membership within 14 days for a refund if you have not placed an order yet. If you have placed an order, you can return it to us with the products unused and we will be more than happy to refund you for the order and the membership fee and cancel your membership for you. This information is explained clearly in our Terms and Conditions you must agree to when signing up with Beauty Pie and also in the FAQ's section of our website. As you had used the products, you could no longer return them to receive a refund within the 14 day cooling period. Therefore it is a 3 month minimum membership and so we explained that if you contact us in your third month of membership, we'll be happy to cancel this for you! We are really sorry for any confusion surrounding this and I have passed on your feedback to see if we can make this even clearer on our social channels in future. Thanks again for your feedback. Kind regards, Nikki