At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Beauty Pie™ - USA (beautypie.com) has 5,853 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
beautypie.com
Website
beautypie.com
Category
Cosmetics & Makeup
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I placed an order 2 weeks ago and I still didn't receive the package. I'm planning to unsubscribe.
Response from Beauty Pie™ - USANov 3, 2021
Thank you for sharing your feedback, we are really sorry to hear you haven't received your parcel. Our team would be more than happy to look into this for you as it certainly doesn't sound like our usual service. If you can reach out to our team at [email protected], we would be happy to sort this out for you. Sincerely, BEAUTY PIE
RA
Raypick
AWFUL PRODUCTS ALL ROUND
Eyebrow pencil impossible to get any pigment from.
Glow serum does absolutely nothing at all
Jeju daily - makes my skin drier and feels worse than ever.
DREADFUL products - cannot wait to cancel my subscription
Response from Beauty Pie™ - USASep 10, 2021
Thank you for taking the time to write this review. We're sorry to hear that you some of the products you have tried haven't been quite right, we are always happy to help with product recommendations to ensure you choose the right products suited to your skin type and main concerns. We also offer a complimentary virtual consultation with one of our Product Experts, to find out more information please email [email protected].
RN
RN
Scrub irritated and inflamed my skin…
Scrub irritated and inflamed my skin badly. Same with the retinol hand cream. Afraid to use other products.
Response from Beauty Pie™ - USASep 1, 2021
Thank you for leaving your honest review. We're so sorry to hear of your experience with our products and we're concerned to hear that you've had a reaction to these. If we could ask you please to reach out to us on [email protected] we'd like to look into this matter further with you. We also currently offer a one on one complimentary virtual consultation service in which one of our product experts will get to know your skin and lifestyle and recommend products accordingly, you are welcome to book a slot here: beautypie.com/virtual-skincare-consultations.
AS
Amy S.
This isn't about the product but he…
This isn't about the product but the shipping. The website says that if you place your order before 1PM your order will ship same day. Shouldn't that mean if you place it after 1PM your order will ship next business day? I've placed two orders and so far NEITHER of them has shipped the following day and it's taken both orders close to 10 days to arrive. I decided to go with Beauty Pie partially b/c of some of the fast shipping reviews they have. VERY disappointed in the shipping times.
Response from Beauty Pie™ - USAAug 31, 2021
Thank you for taking the time to leave such an honest review on your experience with us and our services! We always appreciate the feedback as it helps us continue to grow as a company! I am so sorry to hear that you experienced delays with your orders, I can certainly understand the frustration that comes with these matters! Please be assured that our Members Happiness team is always more than happy to assist with order tracking and queries by reaching out to us at [email protected]! Again, we appreciate the feedback and we are so sorry to hear about the delay in your orders.
AL
Alison
Underwhelmed
I really don’t think the products are good. Too many chemicals, bad fragrance. Not high quality enough to use on my face. Over hyped, complete scam. And I regret the whole subscription thing and can’t wait to get out of it.
Response from Beauty Pie™ - USAAug 19, 2021
Thank you for your honest review. We're sorry to hear that you've been disappointed with the products you've recently received, we appreciate your feedback and we will ensure to pass this onto our team. If you require any help with product recommendations that may be better suited to you, please do reach out to us at [email protected] and we will be more than happy to help.
KM
Kayla M.
I love the products but my delivery…
I love the products but my delivery didn’t arrive for 16 days
Response from Beauty Pie™ - USAJul 21, 2021
Thank you for your review. Please accept our apologies for the delay in receiving your recent order, we can certainly appreciate the disappointment caused by this. Please be advised that instances such as this are incredibly rare and we are looking to change couriers in the future. We also want to assure you that we will be raising this further with FedEx as we appreciate your order has far exceeded the delivery guidelines outlined on site. If you have any queries regarding this, please email [email protected] and our team will be happy to help!
CU
customer
Order Not Received
I placed an order July 1, 2021. I have not received my purchase, tracking information or updates from Beauty Pie. Customer service agents (2 interactions) were nice; but, unhelpful. I was told my order was "being watched" and my request to simply have the order reshipped with tracking information was denied. I am thankful I used Paypal and really disappointed I did not get to discover if Beauty Pie's products live up to their hype.
August 1, 2021 Update - My order was re-sent and BP provided a small bonus for my wait and frustration. I received my products and must say I absolutely love what I have used so far. I will provide additional feedback for individual products and am glad I found Beauty Pie.
Response from Beauty Pie™ - USAJul 20, 2021
Thank you for leaving your review and taking the time to rate your experience with us! I am really sorry to hear you haven't received your products from us yet. This is certainly concerning to hear and we would be more than happy to investigate this with our team. I am afraid there isn't any contact information left for us to reach out. If you could send us an email to [email protected] with your order number our team can take a further look into this for you. You can also reach out to our social platforms, live chat or over the telephone by visiting our contact page on site. We have passed your comments along to our team to consider for future. Kind regards, BEAUTY PIE
AE
AE
I don't recommend | Many issues, do not join
I think the idea of Beauty Pie is pretty great, but the customer experience is pretty negative. The structure of the service is far too restrictive, and feels a bit exploitative — one is required to pay for at least three months, users don't get an alert when their next monthly "re-up" comes around, meaning that if you aren't proactive about marking your calendar and logging in, you might just end up paying them month after month, and getting nothing in return. Finally, the spending limits, based on membership tier, are extremely limiting, and feel arbitrary. Why am I only allowed to buy two products? Because in some other universe they would cost a lot more money? It doesn't make any sense. Finally, shipping is $8 on every order. So, every order costs a minimum of $18 (monthly fee, plus shipping) before you even buy anything. I am quitting as soon as I am able, which, unfortunately, is not until next month, because of the draconian three-month minimum membership requirement. I would stay away. Do not join.
Response from Beauty Pie™ - USAJul 20, 2021
Thank you for taking the time to share your experience with BEAUYT PIE. We are so sorry to hear that our three month minimum requirement was not made more clear from the start and for any confusion caused. We do state that there is a three month minimum on our join page as well as in our Terms and Conditions upon joining. The monthly renewals are on the same date each month (which is the date you active the membership) and you can view your next renewal under the 'my membership' section on your account. After the three month minimum term has been completed, we can cancel the membership for you by reaching out to our team. Please be aware, we have passed your comments along to the different departments and our team has reached out via email to further discuss this with you. Kind regards, BEAUTY PIE
