Beauty Pie™ - USAReviews of beautypie.com

My shipment never arrived. I reached out for support and no one answered me.

Shipping sucks! I am sitting here yet again. Placed an order on Jan 6th. Supposedly the large order was sent to DHL on Jan 7th. It has shown a delay on DHL site and is supposedly en route to USPS to finally be delivered someday. So 15 days it’s been sitting with DHL. Are they sending it by pack mule? Excuse me but I called and said to the airhead CS person this has happened before where the large order busted open due to their flimsy boxes and everything was put in a bag. She said we only have like four types of boxes we use to ship orders (!!!!!!) so that’s all we can do! WTH? Buy stronger boxes? Split the order? So I sent an email two days ago saying it’s still showing en route meaning it’s probably sitting somewhere. Please check. They email back saying it’s en route per the website. Duh! That’s what I said. Can you people check on it? Total crap customer service. Order # 76865101. I’m STILL waiting.

I was very excited by their offerings. After a 99 dollar special, which included various products I have liked a lot and a yearly subscription, I tried to go back in and buy something else. My password was forgotten. I tried 6 times to send the 'reset password' email, and no luck, it never came. I also wrote to them and never heard back. After a bit, I tried again with the 'contact us', and after many days, they wrote back and said they had no signs that I tried to reach them. I started to feel like it was all a scam. Now they have surfaced, but this saga left a bad taste in my mouth.

I purchased a $10 day pass and placed my order on Dec 9 2021. Today is Dec 25, 2021. I never received it. I have no products to gift and no products to review. I won't be a return customer let alone a member of this "service". EVER. I should have paid attention to the **7 PAGES OF NEGATIVE REVIEWS**. How many times do you need to "Promise to investigate this" before you actually investigate your shipping delays and lack of customer service? How many times do you need to say "This is outside of our normal delivery time" before you address it? That's just bad business. Yes, it's the holiday season and yes we're in a pandemic, but it's been over 18 months and the majority of other retailers have managed to figure it out just fine. Again, bad business. As for the "Happiness Team", don't make promises about customer service response times and then excuse yourselves for a lack thereof by saying that you only have "X" number of employees on said team. *On June 18 2020 you recommend that customers reach out to customer service for help with all of their product questions and recommendation needs. *On July 10 2020 you excuse your lack of customer service with the response that you only have 5 employees in this department. You have enough time and employees to guide people into spending more money but not enough to help the customers with money already spent??? The running theme? Bad business. Repeatedly inferring a lack of customer intelligence by questioning who they're emailing and at what email address in a public forum rather than emailing them directly? Bad business AND disrespectful. I filed a dispute with PayPal to get my money back rather than deal with the "Happiness Team" (their version of customer support). Lesson of the day for Beauty Pie? It's easier to keep a customer than to gain a new one. Business 101.

I have placed several orders with beauty pie but each time it's gotten a little worse. I ordered some products to come for Christmas at the beginning of November and my account said the order was being reviewed before being processed. After a few weeks of it being "reviewed" we finally reordered the products we were looking at. This order processed but has said it is on its way to the DHL distribution center for two weeks. We contacted customer service and they say they sent out a new order, but a new order has not appeared on our account. We started using beauty pie over a year ago but the quality of service with processing orders, shipping, pricing of goods has gotten worse over time. Great idea but probably expanded and grew faster than they could handle.

I have not received my order which was placed three weeks ago.

I bought lipstick from you. The cases are messed up and won't close. I sent an email consering this problem. Have not received a adequate responce. Since the cases will not close properly the lipstickes will dry out. Not what I want to happen.

The face cream pills, and I explained that I would like an exchange for another cream. They refused.Now I have a three month membership I do not really want.