Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAJan 13, 2021

Hello, thank you for leaving an honest review, I'm really sorry to hear that this wasn't quite right for you on this occasion, I have of course passed your feedback onto the relevant departments for consideration. Kind Regards, BEAUTY PIE.

Response from Beauty Pie™ - USAJan 7, 2021

Thank you for your review. We are so pleased to hear you are enjoying our products! We would be curious to hear more about the packaging issues you are experiencing, so we can look into this for you. Please could you contact us on [email protected] to explain further? We look forward to hearing from you soon. The candles and fragrances we sell have a member's price which is cost price, like the rest of our products when shopping as a member. We do not make any profit on any our products, the price that we pay to have the product made, packaged and shipped to our warehouse is the same price that you pay with no added mark ups. We only make our money via the membership fees. Our candles and fragrances are of a very high quality sourced from the same labs and and formulated by the same experts that produce candles and fragrances for other well known high end luxury brands. Our typical prices are what you would typically pay at a retailer (online or offline) for a luxury product of similar quality, efficacy and size/weight, this is how we calculate the typical price. I hope this helps to explain and do get in touch if you have any further questions and we will be happy to help!

Response from Beauty Pie™ - USAJan 7, 2021

Thank you for leaving an honest review, I'm really sorry to hear that some of our products were not quite right for you on this occasion, I have of course passed your feedback onto our Product Development Team for consideration.

Response from Beauty Pie™ - USAOct 22, 2020

Thank you for taking the time to leave us your review. We're sorry to hear you had a bad experience with our website, please be assured we will pass on this feedback to our team to ensure our customers are receiving the best experience. We appreciate your frustration with our delivery service and please be assured that we are looking to change delivery carriers in the future, it is just a case of logistics at this time as we are growing very quickly. I have of course passed your comments onto our Warehouse and Logistics team to ensure that any delays are outlined to our Members wherever possible. Please don't hesitate to email us on [email protected] with any further issues. Kind regards, BEAUTY PIE

Response from Beauty Pie™ - USAOct 15, 2020

I am so sorry to hear about your experience with your delivery. Please be assured, I have passed your feedback along to the appropriate teams as this is not our usual quality. If your tracking link fails to update, please let us know and we would be more than happy to provide you with an update on the status of your order. Please accept my sincere apologies for any disappointment caused!

Response from Beauty Pie™ - USAOct 15, 2020

Thank you for leaving us a review, we really appreciate you taking the time to feedback about our products. We're always happy to help with product advice on [email protected] if you would like any shade matching help or general guidance!

Response from Beauty Pie™ - USAOct 15, 2020

I am sorry to hear you are disappointed the products you wish to purchase are out of stock, I appreciate this must be frustrating! Please be assured I have passed your feedback along to the appropriate teams. If you would like to know when a product will be back in stock you can email [email protected] and they can provide you with an estimated date! Please accept my sincere apologies for any disappointment caused.