At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Beauty Pie™ - USA (beautypie.com) has 5,853 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
beautypie.com
Website
beautypie.com
Category
Cosmetics & Makeup
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
never got my order, and the customer service is ignoring my many attempts for help.
Response from Beauty Pie™ - USAJul 31, 2026
Hi Barbara,
We're so sorry to hear about your experience, and we completely understand how disappointing this must be. This is not the experience we want our members to have, and we sincerely apologise for both the delay and the lack of communication.
To put things right, we've arranged a replacement for your order and have also reached out to you via email with further details. Please check your inbox, and if you have any questions or need any additional assistance, simply reply to our email and a member of our team will be happy to help.
Best wishes,
Grace from Member Happiness
Beauty Pie
SB
SB
Poor customer service
I received an order confirmation and nothing since; item was never delivered. I reached out to customer service and never got a response!
Response from Beauty Pie™ - USAJul 28, 2026
Hi SB,
Thank you for taking the time to share your feedback, and we're very sorry for the delay in getting back to you. We'd absolutely love to the opportunity to resolve this for you.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really disappointed to hear that you're still waiting on your order. Please be assured that we have now responded to your email with more information regarding your Beauty Pie order. Please be assured that we will get your goods to you so that you can enjoy your Beauty Pie products!
We really appreciate your patience and your feedback, as it helps us identify where we need to improve. If you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
GB
Genevieve B.
ordered lip stick it was melted
ordered lip stick it was melted
Response from Beauty Pie™ - USAJul 27, 2026
Hi Genevieve,
Thank you for taking the time to leave a review. We're so sorry to hear this happened with your lipstick, please be assured that I have now arranged for a new lipstick to be re-sent to you. I have reached out to you now via email to confirm the replacement order number. Please do not hesitate to get back to me on that email thread if there’s anything else I can help you with.
Best wishes,
Rachel from Member Happiness
Beauty Pie
AL
Allison
Beauty Pie did not reship my products…
Beauty Pie did not reship my products that I did not receive. I filled out a form and emailed. I have been a customer for over 5 years. I got s stupid email for 10 dollars off but no product or refund.
Response from Beauty Pie™ - USAJun 17, 2026
Hi Allison,
Thank you for taking the time to leave your review. I'm so sorry to hear you've not yet received your recent Beauty Pie order from us. I can certainly appreciate how disappointing this must have been for you and please accept our sincere apologies for any upset caused. I have taken a look into this and can see that an agent replaced your missing order which left our warehouse on Monday.
Using the email address associated with your review, I have reached out to you to provide you with the tracking link so that you can track your replacement order with us. Please do not hesitate to get back to me on that email thread if there is anything else we can help you with.
Thank you for your feedback, and again, we sincerely apologise for the inconvenience caused.
Best wishes,
Rachel from Member Happiness
Beauty Pie
EM
Emily
Frustrating
Obscure, constantly changing return policy that includes/excludes products at will. In this country, if a product doesn’t live up to claims or causes a reaction, it can be returned. Products are overpriced for what they are and the membership model is just another cash grab.
Response from Beauty Pie™ - USAJun 8, 2026
Hi Emily,
Thank you for taking the time to share your feedback. We truly appreciate you bringing these concerns to our attention and can understand your frustration. We are sorry to hear that your experience has not met your expectations.
Regarding our returns policy, we understand your disappointment with the current guidelines. Our policy has consistently been that we cannot accept returns on items that have been opened or used. This information is readily available on our website. We recognize that this differs from some other cosmetics companies, and we want to be transparent about our policy.
We want to help in any way we can within these guidelines. Using the email address associated with your review, I have taken a look into our email system and cannot see any contact from you. If we can assist you further with your query, please do not hesitate to reach out to our Member Happiness team at beautypie.com/contact.
We sincerely value your feedback and are committed to improving our products and services.
Best wishes,
Rachel from Member Happiness
Beauty Pie
SW
Sonya W.
Placed my order a month ago
Placed my order a month ago, emailed customer service since tracking hasn’t updated since May 10, today is June 5, and that was two days ago and I’m still waiting for a reply to my email for not receiving my product. A ton of product by the way. More than $200 worth of product. I am not a new client and this is terrible service. I am out of a few things now and have ended up buying other things and spent more money that I did not need to spend. But I can’t get a reply to an email even.
Response from Beauty Pie™ - USAJun 7, 2026
Hi Sonya,
Thank you for taking the time to leave a review. We're really sorry to hear about your experience and completely understand your frustration.
Thank you for providing your email address with your review. I have used this now to locate your email in our system. I have looked into the tracking of your order and can see that the length of time that has elapsed since the tracking was last updated, and therefore we have been advised by the carrier that the order can be marked as ‘lost in transit’. I’ve now arranged for a full replacement of this order to be sent out to you again with expedited shipping. I have also responded back to you on that email thread so if there is anything else we can help you with please don't hesitate to get back to me there.
Thank you for your feedback, and again, we sincerely apologise for the inconvenience caused.
Best wishes,
Rachel from Member Happiness
Beauty Pie
HR
Heather R.
I have been waiting over 4 weeks for a…
I have been waiting over 4 weeks for a refund. When I returned an item that was in pristine condition it was never even taken out of the box. There is absolutely no holdup on my end and the warehouse is supposedly where it's at. This is insanely frustrating to have this long of a wait for a return refund and I'm filing a complaint with my bank if I don't receive that within 24 hours
Response from Beauty Pie™ - USAApr 20, 2026
Hi Heather,
Thank you so much for your review. We’re really sorry to hear how frustrating this experience has been for you. I’ve checked up on the status of your return, please be assured returns can take between 14–21 business days from the date they are sent. This allows time for the item to be received, inspected, and the refund to be issued. We appreciate your patience.
Using the email address associated with this review, I've located your recent query in our system and have followed-up with you via email. Please do respond to this email thread if there is anything further I can help you with at this time.
Best wishes,
Rachel from Member Happiness
Beauty Pie
CU
customer
Pathetic customer service
Although my shipping address (same as billing) was correct when I placed the order, somehow you shipped to an old address. I double checked everything- I have no idea how someone could possible make such a pathetic error. I had to contact you several times in order to correct your mistake. After over a month of back and forth you finally sent me a replacement package. No apologies, no recognition of the mistake, no thanks for the order or being a long time customer. The membership makes the products overpriced, which is fine, but a company making this type of product should have some customer service. It should never take a month to re-ship and order you didn't send. I trustworthy business would refund the entire order for the mistake, and shady business would AT LEAST throw in some samples. This entire experience was just pathetic.
Response from Beauty Pie™ - USAFeb 16, 2026
Hi Melissa,
Thank you for taking the time to leave a review and to share your feedback.
After reviewing your order, we can see that while your account shipping address was correct, the address linked to your payment method automatically populated at checkout and overrode the saved details. Unfortunately, this can happen depending on the payment provider used, and it isn’t always obvious during the checkout process.
We can also see that you were in touch with one of our agents, who arranged for a replacement to be sent to the correct address as soon as possible once the issue was confirmed. We’re especially sorry if, during those interactions, you didn’t feel properly acknowledged or valued as a long-standing customer. That is never the impression we want to leave. While we’re pleased a replacement was ultimately issued, we recognise that the journey to get there matters just as much as the outcome.
If there’s anything further we can do or explain for you, please do not hesitate to reach out, we’d be happy to help.
Best wishes,
Grace from Member Happiness
Beauty Pie
