At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Beauty Pie™ - USA (beautypie.com) has 5,853 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
beautypie.com
Website
beautypie.com
Category
Cosmetics & Makeup
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I love the products. I’m only giving a three star review because I rarely am able to buy the ones I would like due to limited points. I have stopped using some products because their point cost was too high for me to use as part of my daily routine.
Response from Beauty Pie™ - USAJun 29, 2021
Thank you for taking the time to share your experience with BEAUTY PIE and we're pleased to hear that you have been enjoying the products that you have tried so far.
Please be advised that we do always strive to be transparent with our Typical Prices and these are benchmarked against similar premium products available on the market, looking at factors such as formulations, ingredients, uses, packaging and product size. With each of our memberships your spending allowance rolls over every month and you aren't obligated to place an order after every renewal. This allows you to save up your allowance to place one larger product order and save on shipping! If you have any further questions regarding your allowance or our Typical Prices, please don't hesitate to reach out to our customer service team and we would be more than happy to help!
AM
Ahalya M.
I’m happy with the service
I’m happy with the service, and product.
Response from Beauty Pie™ - USAJun 25, 2021
Thank you for your positive review, it's really great to hear that you're happy with the service and the products you've received! We appreciate your feedback! If you require any help with product recommendations, please email [email protected] and our team will be happy to help!
CU
customer
Fine, but not great
Products are good, but the price system is misleading--the shopping limits are based off arbitrary "market value" prices, not the amount you actually spend.
Response from Beauty Pie™ - USAJun 24, 2021
Thank you so much for taking the time to leave an honest review on our services, we always appreciate the feedback good and bad as it helps us continue to grow as a company!
Yes, with our memberships, you will pay a monthly membership fee which allows you to reduced member prices when purchasing our products! The Member Price is what you pay at checkout and the Typical Price is what is deducted from your monthly membership allowance! We provide full price transparency on each product page as we always want to make sure our members know what they are paying for with full transparency! We explain our cost breakdowns before and after joining us as well! If you ever have any questions about membership and payment you can always feel free to reach out to us at [email protected] and we are always more than happy to explain anything further!
We appreciate you being apart of the PIE and we thank you again for the review!
CU
customer
deceptive pricing
deceptive pricing, it said i could add one more item under 13.00 yet i couldnt even add a 7.00 item to my order, feel cheated on my first month because the totals make no sense
Response from Beauty Pie™ - USAJun 17, 2021
Thank you for your review. I'm sorry to hear your concerns over our business model and pricing, please be advised we are not a subscription box, we’re a luxury beauty products Buyers’ Club. Instead of receiving a random selection of products each month, you shop what you want, when you want. Each of our memberships come with an allotted monthly spending allowance which is set to the 'Typical Price' of the product however you will only pay the 'Member's Price' of the product along with shipping and handling charges. If you have any further questions regarding this, please email [email protected] and our team will be happy to help.
PJ
Paula J.
The products range from so-so to really…
The products range from so-so to really good. Their whole pricing model and buying into a monthly maximum purchase cap is frustrating and confusing. Their shipments are almost always quite delayed to the point of assuming they are lost in transit. And they have very little/no customer service. You send an email into the void and wait. The online chat is a bot that only returns non-helpful FAQs, as if customers haven't already reviewed them. Overall, it's pricey and the list prices are way over-inflated from what similar products actually sell for.
Response from Beauty Pie™ - USAApr 26, 2021
Thank you for leaving your honest review. I am sorry to hear about your experience with us, it is definitely concerning to hear this.
With regards to our business model, you will pay into a monthly or annual membership to access our products at the members prices! Each membership comes with an allotted spending allowance and each product displays a typical price and a members price on site. The typical price of the product will deduct from your spending allowance, and you then pay for the product at the members price along with shipping. Our typical prices are benchmarked against similar products made in the same factories using the same or similar formulations and ingredients. If you have any further questions about how our membership works, we do have a great blog linked here https://www.beautypie.com/uk/join-info you can check out, or reach out to our team at [email protected].
We do have our AnswerBot on our live chats to help with any easy, and quick resolutions to our members queries, however if you can't find the answer to your questions you can wait on the chat and one of our available agents will get to you as soon as possible. You can also reach out to us via telephone in which we have our contact info at the bottom of our site. Our customer service team works across the UK and the US and are online from 8am - 8pm during the different time zones. If you haven't had a response from us within 48 hours of sending your email, it sounds like we haven't received it I am afraid. We are also active on our social platforms, if you are having issues reaching us you can always send a direct message to our social channels and someone from our team with be sure to respond back to you.
Please be assured I have passed your comments along to all relevant departments to consider.
KL
KL
Takes too long to receive
Some products worked for me, others did not. Biggest complaint is the order to delivered time. With the pandemic and inclement weather I fully expect delays and not assuming these will ship the fastest. My first order took two weeks alone in shipping with no winter storm. My recent box was delayed by the storm and was another two weeks in transit. It’s a difficult shipping time but for me and paying a shipping fee with every box for this and in comparing with my other packages, it’s not working out for me. Maybe in the future at a better logistics time but not continuing for now.
Response from Beauty Pie™ - USAFeb 26, 2021
Thank you for leaving a review, we appreciate hearing your honest feedback. Unfortunately, our US warehouse along with our delivery service Fedex has experienced delays due to the current weather conditions across the US which unfortunately is out of our control. We are sorry for the inconvenience and disappointment this has caused you. However, I have passed your feedback along to all relevant departments to consider for future. Kind regards, BEAUTY PIE.
CA
Cat
Definitely Room For Improvement
My order took a trip to 9 different facilities in 6 different states for almost two weeks before it finally made it to me. That part was on FedEx as it appeared to be their weird glitch, and I completely understand that things with Covid have deliveries messed up. However the customer service rep I spoke with did not seem interested in really doing anything about it, like simply calling FedEx to see if they could find it and fix what was going on. She seemed to feel that a discount code for my next purchase would just make up for it. I've been a customer service rep before - I know how to go the extra mile to make a client feel heard and want to recommend a company to their friends. I did not feel that at all for this transaction. I did finally get the products and I really loved them, but a bit wary about ordering again.
Response from Beauty Pie™ - USAFeb 22, 2021
Thank you for your honest review. I'm so sorry to hear about the delay of your order, I can certainly appreciate the frustration caused by this matter and I will of course raise this with our US warehouse to avoid this happening again in future. Please accept my apologies that you did not get the response you were hoping for when speaking to a member of our team, I will be sure to pass this valued feedback onto the rest of our team to take on board for the future. I hope you enjoy using your new products and please don't hesitate to reach out to our Customer Service Team if you have any further queries.
KS
Katherine Stemmer F.
Love the products I've purchased so…
Love the products I've purchased so far. That being said, I think the business model is a little convoluted. Are members' purchases based on the membership price or the typical price? I have yet to receive an answer to my question.
Response from Beauty Pie™ - USAFeb 22, 2021
Thank you for your review. I'm really pleased to hear that you're enjoying the products you've received so far, if you require any help on product recommendations please don't hesitate to email us at [email protected] and our team will be more than happy to help. Furthermore, I'm sorry to hear the confusion around our business model. Please be advised that each of our memberships come with an allotted monthly spending allowance which is set to the 'Typical Price' of the product however you will only pay the 'Members Price' of the product along with the shipping and handling charges.
