Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAJun 8, 2022

Thank you for your review. We're pleased to hear that you're impressed with the products you've received however we understand that the Lipstick shade wasn't quite right for you. Please be assured that we are always looking to improve our representation of our products beyond just swatches and our Studio Team are working hard on photographing lots of our shades on real people! We currently offer a one on one complimentary virtual consultation service in which one of our product experts will get to know your skin and lifestyle and recommend products accordingly, you are welcome to book a slot here: beautypie.com/virtual-skincare-consultations.

Response from Beauty Pie™ - USAJun 8, 2022

Thank you for taking the time to write this review. It's great to hear you signed up to BEAUTY PIE to try out our skincare products however I understand that you've had some trouble trying to find products that are more suited to your skin type. We would love to help you choose a BEAUTY PIE regimen that is suitable for your skin type and your skin concerns. We currently offer a one on one complimentary virtual consultation service in which one of our product experts will get to know your skin and lifestyle and recommend products accordingly, you are welcome to book a slot here: beautypie.com/virtual-skincare-consultations. Please be assured that we are constantly working to have a balance of both categories (fragranced and fragrance-free) as some active ingredients often need a slight fragrance as they can have some interesting scents otherwise!

Response from Beauty Pie™ - USAOct 26, 2022

Hi there, We really appreciate you leaving this feedback. Please be assured we do have shipping offers available througout the year, and additionally have just launched a new line of our 'UnLipsticks.' We'd recommend checking these out if you are looking for some more lip shades! Sincerely, Amy at Beauty Pie

Response from Beauty Pie™ - USAOct 28, 2022

Hi Dawn, It's great to hear that you loved our products, however, we're sorry you were left disappointed by our delivery times! We really appreciate all feedback, both positive and negative, as this helps us better understand our Members and the service we provide going forward. We are currently looking into our shipping process and couriers to ensure we improve our customers' experience. Kind regards, Rebeca

Response from Beauty Pie™ - USAOct 28, 2022

Hi Cindy, So glad to hear that you're loving our products! We do have an express shipping option on site which means you would get your products in 3-5 business days. We appreciate your feedback and we are looking into different couriers to partner with to give a better experience to our customers! Kind regards, Rebeca

Response from Beauty Pie™ - USAOct 28, 2022

Hi there!  Thank you for providing us with this feedback. We really appreciate all feedback, both positive and negative, as this helps us better understand our Members and the service we provide going forward. I can see that you did get in touch with us at the time and that your queries were answered! We have since added new features and worked further on our site to improve the customer experience, such as adding a pop up message to ensure members are logging into the correct site (US or UK)! We still have a few thing we'd like to work on and improve, so we really appreciate our customers' patience while we do this! Please let us know if there's anything else w could do to help! Kind rgrads, Rebeca

Response from Beauty Pie™ - USAOct 26, 2022

Dear Pepita, We're so glad to hear you love Beauty Pie enough to order to Australia! Unfortunately, BEAUTY PIE currently has no immediate plans to ship beyond mainland US & UK territories – however please sign up for our mailing list and follow us on Facebook, Instagram and Twitter to keep up with us and any developments!  Kind Regards, Amy

Response from Beauty Pie™ - USAOct 26, 2022

Hi there,  We're sorry to hear some of our products have caused you some breakouts, as with all cosmetics, it largely comes down to personal preference if it works for you or suits your skin's needs so we can only apologise you have experienced this. We do hope the change in routine has resolved these issues you were facing. Alternatively, we do also offer a one on one complimentary virtual consultation service in which one of our product experts will get to know your skin and lifestyle and recommend products accordingly, you are welcome to book a slot here if you need any further advice: beautypie.com/virtual-skincare-consultations. Sincerely,  Amy at Beauty Pie.