At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Beauty Pie™ - USA (beautypie.com) has 5,853 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
beautypie.com
Website
beautypie.com
Category
Cosmetics & Makeup
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Beauty Pie is amazing until you contact customer service. I was a loyal customer for over 5 years. Recently made a purchase that was supposed to come with a free add on. Immediately after placing my order I realized I did not see the add on item in the order. I was not allowed to cancel that order nor would customer service honor the gift with purchase. After many back and forths I gave up and cancelled my membership.
Response from Beauty Pie™ - USAJun 15, 2026
We truly value your five years of loyalty and are sorry to hear about your recent experience. We understand your frustration regarding the missing add-on and the subsequent customer service interaction. We've reviewed your email address and we're not able to find any contact with you with the email address you wrote this review with. We'd love to get this sorted, please could you reach out to us via email at [email protected]. We look forward to hearing from you!
LI
Lisa
I've been a member since 2021
I've been a member since 2021? Love your products! The packaging and shipping is great. When I joined, it made sense to be a member. But, recently, I have noticed a significant increase in product costs! I understand the US has absurd tariffs, but, I may need to cancel my membership. Doesn't make sense, anymore. So, unfortunate.
Response from Beauty Pie™ - USAApr 30, 2026
Hi Lisa,
Thank you so much for taking the time to write a review, and thank you for being a member with us since 2021 — we really appreciate your loyalty and the time you’ve taken to share such thoughtful feedback.
We’re so glad to hear that Beauty Pie has been a part of your routine over the years, but we’re genuinely sorry to learn that your experience more recently hasn’t lived up to expectations.
Our mission at Beauty Pie remains to deliver exceptional quality products at the best prices possible. We have done everything possible to shield our members from price increases, short of decreasing the quality of our products.
If there's anything more we can do or if you have any further questions, please don’t hesitate to reach out to us at beautypie.com/contact - we’re here to help.
Best wishes,
Sylvia from Member Happiness
NI
Nicole
Hoping it gets better
I've been a member since 2019. I have quite a few staple products in my routines that are from Beauty Pie and I repurchase those quite often. I have loved in the past the variety of products to choose from and trying new formulas at a reasonable price. However, the last year I have been disappointed in the variety of products to choose from and products that I love getting discontinued. When there are new arrivals, it seems they are higher in cost, not really making my membership feel worth it. I have filled out the form they send to request products be brought back, but beyond that I have no hope of seeing them return. I hope they turn things around soon or else I will cancel my membership.
Response from Beauty Pie™ - USAMar 24, 2026
Hi Nicole,
Thank you so much for taking the time to write a review, and thank you for being a member with us since 2019 — we really appreciate your loyalty and the time you’ve taken to share such thoughtful feedback.
We’re so glad to hear that Beauty Pie has been a part of your routine over the years, but we’re genuinely sorry to learn that your experience more recently hasn’t lived up to expectations. We completely understand how frustrating it can be when favourite products are discontinued. Your feedback is incredibly important to us. Our New Product Development team actively review the feedback from this form to help inform future decisions.
Our mission at Beauty Pie remains to deliver exceptional quality products at the best prices possible. We have done everything possible to shield our members from price increases, short of decreasing the quality of our products.
If there's anything more we can do or if you have any further questions, please don’t hesitate to reach out to us at beautypie.com/contact - we’re here to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
EU
Euharlee
No longer a value, but I'm addicted to my ABC routine.
I am all but addicted to the vitamin C capsules and the super drops. I also really enjoy the acid cleanser. However, the other items I've tried have been meh. The chocolate candle is lovely, but not worth the price. The vitamin C drops broke me out, I can only use the capsules. The body scrubs and shower gels are "spa" scented, which doesn't appeal to me. I prefer more variety to my shower gels and scrubs, and enjoy gourmands and fruit scents.. The pump on the shower gel is also very cheaply made. WalMart shower gels have nicer packaging. The makeup products are nothing special. I'm a cosmetics enthusiast, and the BP offerings aren't keeping up with the quality or variety that I can get from other more popular locations. I keep coming back for my "ABC" routine, but I don't appreciate having to purchase the subscription, when everything else I've tried has been just "fine".
Response from Beauty Pie™ - USAFeb 23, 2026
Hi there,
Thank you so much for taking the time to share such a detailed review. We truly appreciate your honesty and your feedback. We're sorry to hear that some of our products do not appeal to you. We'd love to help you find Beauty Pie products better suited to you as we're truly confident in our products incredible quality.
We could recommend taking our Skincare Quiz (beautypie.com/quiz/skincare) to get personalized recommendations or alternatively, you can reach out to our team of Product Experts for recommendation, tips and tricks at beautypie.com/contact. We’ll be passing along your comments about the shower gel pump to our new product development team, but if we can assist you further with this please don't hesitate to reach out.
We appreciate your feedback regarding our membership model. We’ve set it up this way because in the traditional beauty industry, up to 90% of what you pay goes on mark-ups like retail costs, big packaging, celebrity marketing and expensive counters. Our membership cuts that out, so you only pay for what matters: quality ingredients and great formulations. It’s designed to empower members to shop only what they actually want and need, at genuinely lower prices, rather than paying inflated retail costs every time.
If there's anything more we can do or if you have any further questions, please don’t hesitate to reach out, we’re here to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
DO
Dorothy
I truly love BP and their products, BUT
I truly love BP and their products. However, I tried to use codes I was sent by BP when I was shorted a product in a shipment and they did not work. I understood that the codes were good for one year so I did not rush to use them but waited until I had another order. Not sure what to do now so I guess I'll try customer service .
Response from Beauty Pie™ - USAFeb 18, 2026
Hi Dorothy,
We are sorry to hear that the codes you received did not work! That's definitely not right! We are happy to get this resolved for you, but we don't see any contact from you just yet.
Thank you for your feedback. Please do not hesitate to reach out to us directly at beautypie.com/contact so we can assist you!
Best wishes,
Sylvia from Member Happiness
Beauty Pie
AS
A.Shaw
Early member who is unhappy
I have been a member of BeautyPie since 2019. Over the years, I have spent thousands of dollars on BP products and have sung their praise to everyone I know. However, my love for BP has lessened over the last couple of years.
The constant inundation of messages promising something we just can't miss out on due to its popularity has become annoying. These messages would not be so bad if they didn't seem like they were written by a 5 year old with ADD. I absolutely hate the 2-second videos that are used to "entice" you. I can't tell anything from them and have stopped bothering clicking through to find out more. The whole thing seems so unprofessional and immature.
I came for the quality skincare, not for candles, perfume, or especially for vitamin supplements. What is wrong with just focusing on what you do best? It used to be fun to peruse the website and see all the lovely products. Now it is a slog to sift through all the stuff I am so not interested in. I will not be renewing my membership after this year is up.
Response from Beauty Pie™ - USANov 13, 2025
Hi A. Shaw,
We appreciate you taking the time to share your feedback with us, we're sorry to hear that you've fallen out of love with Beauty Pie!
I will be sure to share your feedback about our communications to the wider team.
We strive to offer incredible products at amazing prices - we source our products from 59 world leading third-party labs and edit our selection via their finest formulations. We appreciate that not every product will be for everyone, but our non-skincare products are much-loved by many of our members.
We have separate sections on our website for each product type, and have a filter option in the New In section if you'd like to only see our newest skincare offerings!
If you'd like to discuss all things skincare, or have any further thoughts you'd like to share with us, please do reach out to us at beautypie.com/contact. Our product experts are on hand and would love to help you fall back in love with Beauty Pie.
Best wishes,
Emma from Member Happiness
Beauty Pie
KS
KS
I am frequently disappointed
I am frequently disappointed in products. Recently a long-last lip liner, and a perfume. I will continue to buy tried-and-true items, but I won't try new items any more.
Response from Beauty Pie™ - USANov 11, 2025
Hi there,
We appreciate you sharing your experience and we're sorry to hear that you feel disappointed in some of our products. We'd love to resolve this for you as we're truly confident in our products quality.
We appreciate it can be tricky to purchase a shade online so we try our best to provide an accurate description and imagery online. Our Member Happiness team can help support with shade recommendations if you'd like to try something else out. Please feel free to contact us at beautypie.com/contact - our team would love to help you with this!
If there's anything more we can do or if you have any further questions, please don’t hesitate to reach out, we’re here to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
AM
Amy
Disappearing products
I have been a member for several years and trust and rely on the products. However, several products I used regularly have disappeared and it's been very upsetting. BP provides a great business model, great products, and a great price point. I wish that products didn't disappear so frequently.
Response from Beauty Pie™ - USAOct 16, 2025
Hi Amy,
I'm sorry to hear that some of your previously-loved products are no longer available!
Please do reach out to our team at beautypie.com/contact to let us know the products you've been looking for, and we'll do our best to share any stock updates, or provide any alternative products where possible.
Best wishes,
Emma from Member Happiness
Beauty Pie
