At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Beauty Pie™ - USA (beautypie.com) has 5,853 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
beautypie.com
Website
beautypie.com
Category
Cosmetics & Makeup
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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You used a sketchy third party to deliver my order, not UPS. When found the order shoved over the fence. If you had sent the order by UPS delivery would have been correct. I contacted you at the time of delivery, but your customer service team was backed up by two weeks, so no one contacted me back.
Response from Beauty Pie™ - USASep 22, 2026
Hi Annette,
Thank you for taking the time to share your feedback with us. We're sorry to hear about your delivery experience.
We're sorry to hear that your order was left in that condition. Please be assured that your order was delivered by UPS. We’ll also take your feedback regarding where the package was left seriously and pass it along to the appropriate team.
We’ve now reached out to you by email so we can get this resolved for you. Thank you again for bringing this to our attention.
Best wishes,
Grace from Member Happiness
Beauty Pie
MA
Mary Ann A.
I have been trying to make a return to…
I have been trying to make a return to this company for the last couple weeks and nobody will get back to me. Nobody will send me a QR code or label. I will turn over this to Paypal and let them come after you. Maybe you’ll do something if they come after you.
Response from Beauty Pie™ - USASep 20, 2026
Hi Mary,
Thank you for taking the time to leave a review and share your feedback with us.
We’ve recently been dealing with an unusually high volume of enquiries, which has unfortunately led to longer response times than usual. We completely appreciate how frustrating this must have been.
It appears that you may not have received our previous email.
I can see that my colleague contacted you to assist with arranging your return. We understand that emails can sometimes be missed or may end up in your junk/spam folders.
I have resent my colleague’s original email that was sent to you initially.
We look forward to hearing from you via email and assisting you with your return.
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
CC
Carson C.
4 weeks later for customer service…
It took roughly 4 weeks to be reimbursed for being overcharged ~$30 USD after I sent in clear proof of the bug on the app and the ultimate desire, being refunded to my original form of payment for the overcharge. It took weeks to get a store credit and then another week for the team to just refund me, and then another few days for them to refund me the associated sales tax.
I have been a member for over 5 years and will likely cancel my membership for the lack of assistance.
Very exhausting experience.
Response from Beauty Pie™ - USASep 14, 2026
Hi Carson,
Thank you for taking the time to leave a review and share your feedback with us.
We’ve recently been dealing with an unusually high volume of enquiries, which has unfortunately led to longer response times than usual. We completely appreciate how frustrating this must have been.
I can see that this matter has since been resolved and we have reached out to you again via email.
We truly appreciate your loyalty as a customer over the years, and we sincerely hope to continue having you as a member.
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
AN
Angela
Not too happy
I tried ordering this evening and was charged yearly fee , I already paid it, I am having a lot of issues with Beauty Pie, why are you making this so difficult. Why can’t it go back to just being normal.
Response from Beauty Pie™ - USASep 3, 2026
Hi Angela,
Thank you for your review and for taking the time to share your feedback with us.
I’m very sorry to hear that you were charged again for your membership. We completely understand how upsetting this must have been, and we sincerely apologise for the inconvenience caused.
We’ve now reached out to you by email to assist you further and help get this resolved.
We look forward to hearing from you via email.
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
GL
Glammie
I am a member for many many years
I am a member for many many years, I purchase a lot of beauty pie I have Referred several friends who buy large amounts as well
On my last order I was charged non member pricing of approx $350, my price should be $145 I was Also charged for a free item! I emailed CS to have this corrected- they replied by AI it will be over 2 weeks to respond!!! This is unacceptable and bad business practice- I’m am very concerned about beauty pie business model !! What a rip off to keep my money
Response from Beauty Pie™ - USASep 3, 2026
Hi,
Thank you for taking the time to share your feedback. I’m very sorry to hear that you were charged incorrectly at checkout. We completely understand how upsetting this must have been, and we truly apologise for the inconvenience caused.
You may have experienced longer-than-usual response times recently, and we want to be transparent about the reason for this. We’ve recently completed a major technology upgrade designed to improve the overall member experience.
Unfortunately, the transition has temporarily affected our response times and created a backlog for our team. We sincerely apologise for this, as it’s certainly not the level of service we aim to provide.
We've now reached out to you by email to assist you further with this.
We look forward to hearing back from via email.
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
BP
Betty P.
Rescue ex the blush but still don’t…
Recieved the blush but still don’t have the superluminance
Response from Beauty Pie™ - USASep 1, 2026
Hi Betty,
Thank you for your review. We really appreciate you taking the time to share your feedback with us.
I’m very sorry to hear that an item is missing from your order. We completely understand how disappointing this must be. We’d really like the opportunity to get this resolved for you, so I’ve reached out to you via email.
We look forward to hearing from you and assisting you further.
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
MY
Margie Y.
I found your return policy nearly…
I found your return policy nearly impossible to deal with. I paid full price for the items I purchased. Most of them did not work for me and I tried to access your return policy to return them for a refund. I finally had to call customer service. I was told I needed to return them and pay for postage when I sent them to you. I did that and still have not received a refund. Just a frustrating and annoying experience. Poor customer service.
Response from Beauty Pie™ - USASep 1, 2026
Hi Margie,
Thank you so much for taking the time to share your experience with us.
I’ve looked into this for you and can confirm that we’re still within the timeframe provided for processing a return and issuing your refund. However, please be assured that I’ve escalated this so that it can be looked into and resolved as soon as possible.
Your feedback has also been passed on to the relevant teams for their review and consideration.
If you have any further questions, please don’t hesitate to contact us via our existing email thread.
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
EV
Evangeline
Treat Loyal Long Time Member Like a Cheap Thief
I've been a Beauty Pie member for several years now. I've spent a great deal of money with this company. Recently, my last order was mailed to my old address (even though I had changed my address in my profile and had placed other orders from Beauty Pie using my new address with no issues). My order never came and after checking, realized they mailed to my old address, so I reached out to customer care. No response. Reached out again. No response. Reached out a 3rd time and finally got an auto generated AI response. Didn't hear back from a real person for nearly 2 weeks. Then to add insult to injury, this person clearly didn't read my complaint and automatically assumed that I just needed to "check around my neighborhood" because they showed it as "delivered". So I had to explain for the umpteenth time it was sent to the WRONG address. Then to further add insult to injury, instead of just sending a new order out or refunding my money to a YEARS LOYAL member, they have a document to fill out and send back stating that I'm telling the truth about never receiving my package. Not even an easy PDF I could fill out, but something I have to print, fill out, and scan back via email. The whole situation has been ludicrous and honestly is making me want to leave BP and get my products elsewhere. HORRIBLE customer service and treatment of someone who has been a loyal member for so many years. Just send out another box of goods to me. Goods I have paid for. No questions asked. That is what good customer service would do. You clearly see I have been a member for many years -- treat me as such.
Response from Beauty Pie™ - USAAug 4, 2026
Hi Evangeline,
Thank you for sharing your experience, and we’re genuinely sorry for the frustration and inconvenience this situation has caused, especially as a long-standing Beauty Pie member. We completely understand why the experience was disappointing.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
When an order is reported as missing, we do ask customers to complete a declaration form as part of our process for investigating and replacing an order. We’re sorry that this was not explained clearly to you. The form does not need to be printed — it can be completed digitally and returned by email.
Regarding the address, while your Beauty Pie profile may have shown your new address, it appears that the address attached to this particular order may have been your previous address, potentially due to the address held by Apple Pay or another saved payment/delivery detail. We appreciate that this is particularly frustrating when you had successfully received previous orders at your new address.
We’ve now emailed you directly to confirm that your replacement order has been arranged. We’re very sorry it took longer than it should have to get this resolved and that our earlier responses did not properly address what had happened with your delivery.
Most importantly, we’re sorry that the communication you received made you feel that your loyalty to Beauty Pie was not recognised or valued. That is not the experience we want for any of our members, and certainly not for someone who has been with us for several years. Thank you for giving us the opportunity to put this right. If you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
