Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USASep 12, 2023

Hi there, Thank you for leaving your review. I am sorry to hear your order was returned back to us due to the address, I apologize for any disappointment caused. As this was returned back, we can certainly have a replacement or refund of the order arranged for you. I have reached out to you over email now to discuss this further and help get this resolved for you as soon as possible! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USASep 11, 2023

Hi there, I'm very sorry to hear that you experienced an allergic reaction to one of our products. Any time we receive contact about a reaction, we do require our incidents form to be completed so that our Quality Assurance team are able to fully investigate and advise appropriately, as we take all instances very seriously. Using the email address associated with this review, I can see that Yukie has been providing assistance via email, and that a final email providing a resolution was sent to you on Friday after the matter had been fully investigated by the Quality Assurance team. If there is anything further we can assist you with at this time, please do respond to the email thread again. Best wishes, Emma Member Happiness Team Beauty Pie

Response from Beauty Pie™ - USASep 11, 2023

Hi Aina, We're sorry to hear that you feeling dissatisfied. However, it looks as though a member of our team has picked up your query and is investigating this for you. Once our Quality Assurance and Product Development team have taken a look at the forms you have submitted, we will be back in touch with an update for you. We appreciate your patience in the meantime. Best Wishes, Amy, Member Happiness Team

Response from Beauty Pie™ - USASep 11, 2023

Hi there, I'm sorry to hear of your recent negative experience. Using the email address associated with this review, I have located your order in our system and can see from the tracking that it was delivered on the 9th September. Please be advised that our estimated delivery timeframe for orders placed with standard delivery is 7 to 10 working days. Full delivery information can be found in our Help Centre here: https://beautypiehelp.zendesk.com/hc/en-us/articles/360015857340-HOW-LONG-DOES-DELIVERY-TAKE- If you require any further assistance, please visit beautypie.com/contact to complete a query form and one of our team will be back in touch to assist. Best wishes, Emma Member Happiness Team Beauty Pie

Response from Beauty Pie™ - USASep 7, 2023

Dear Christina, We can only apologise for the inconvenience you've experienced here. It looks as though a member of our team has reached out to you regarding the duplicate charge, as well as sent you out the returns information for the brush set. If you require any further assistance, please do get back to us in this email thread so we can advise. Your satisfaction is important to us, and we appreciate your patience. Kind regards, Amy, Member Happiness

Response from Beauty Pie™ - USASep 7, 2023

Hi Terry, I'm sorry to hear of this recent experience with a product and for the delay in our email response. Using the email address associated with this review, I've located your Beauty Pie account and followed-up with you via email now. The details provided in this review about the product issue does not match the information in the email we've received from you, so my initial response you will have received is to clarify the product/s you've experienced these different issues with so that I can best assist. I look forward to hearing back from you soon. Best wishes, Emma Member Happiness Team Beauty Pie

Response from Beauty Pie™ - USASep 7, 2023

Hi Stacey, We apologise for the delay in response to your email, we've been slightly overwhelmed with emails and haven't been able to reply in our usual timely manner. Using the email address associated with this review, I've located your email in our system and followed-up with you now. Please do respond to my email if you have any further questions at this time. Best wishes, Emma Member Happiness Team Beauty Pie

Response from Beauty Pie™ - USASep 6, 2023

Hi there, Thank you for leaving your honest review and I am sorry to hear you were missing an item from your recent order. I had a look and can see the fragrance you purchased was unfortunately out of stock at the time the order came through to our warehouse. Therefore, this is why you didn't receive the item. I appreciate you weren't informed of this prior to receiving your order, please accept my sincere apologies for this as you should have received an email from our team. I have flagged this with all relevant departments now. Our team has arranged a full refund for this and included a free shipping code in your email to apologize for this. I hope you enjoy the rest of your order! Best wishes, Ivy from Member Happiness Beauty Pie