Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USADec 4, 2023

Hi there, Thank you for sharing your review. I had a look into the order you placed on November 22nd and can see this was dispatched on the 22nd and appears to be in transit for delivery. Please note, our standard delivery time in the US is 7-10 business days. Therefore, this is still within our normal timeframe. The tracking link will update shortly with an estimated delivery date. If you don't receive this by the end of the week, please do let us know and we can investigate this further as it will then be outside our normal delivery time. I hope you love your products! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USANov 14, 2023

We're sorry to hear this and we apologise for any confusion! I can see that a return ticket was raised, however, we were awaiting confirmation of which items you'd like to return. We've sent you a reply, if you could please confirm this for us and the condition? Once we have these details we can assist you further and authorise the return💗

Response from Beauty Pie™ - USANov 14, 2023

We're sorry to hear this! Please be advised that we can only accept returns for products that have not been opened or used. Unfortunately, at this time we do not provide a postage label for US returns. We'll be sure to share this feedback with our team as we hope to improve our policy in the future.  If you're still needing assistance with the authorisation of your return please reach out to our Member Happiness directly at https://bit.ly/contact-mh, we'll be happy to assist you further💗

Response from Beauty Pie™ - USANov 10, 2023

We're sorry to hear this! If there appears to be a quality issue with this product, please reach out to our Member Happiness team directly at https://bit.ly/contact-mh. We can raise this with our Quality Assurance team to investigate further and best advise on next steps for you💗️

Response from Beauty Pie™ - USAOct 17, 2023

Hi there, Thank you for leaving your honest review and I am sorry to hear you have had an issue with your order. I had a look into our system and I am afraid I can't see an email from you with the email address left on the review. Therefore, I have reached out to you over email now to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAOct 12, 2023

Hi there, Thank you for leaving your review and I am sorry to hear you were having troubles contacting our team. Our contact information is listed under the 'Contact Us' at the bottom of our website, and our Member Happiness team's email is [email protected]. The order number would be listed on your confirmation email, under the 'order history' on your account and the invoice you receive in your delivery box. However, I have reached out to you over email now to help resolve this for you. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAOct 2, 2023

Hi there, I'm sorry to hear that you have not yet received your order. Using the email address associated with this review, I have taken a look into our email system and can see that we have been assisting you with this unreceived order issue. While the original order has been sent back to us by the carrier due to an address issue, Amy has followed-up with you via email now confirming that she has arranged for a replacement shipment to be sent to you. Please do respond to the email thread if there is anything else we can assist you with at this time. Best wishes, Emma Member Happiness Team Beauty Pie

Response from Beauty Pie™ - USASep 21, 2023

Hi JJ, Thank you for taking the time to leave this review. In line with the skin cycle, we recommend consistent use of new products for at least 4-6 weeks before assessing how these are working with your skin. If you'd like to discuss your skincare routine with our team to see if we'd recommend any adjustments to get the most out of your products, please reach out to the team at beautypie.com/contact as we'd love to assist! Best wishes, Emma Member Happiness Team Beauty Pie