Customer
Painful order experience
Logging in was a pain. I have ordered in the past, but knew it was time for a membership. So tried to take part in the new membership offer. But when I entered my information… “It looks like you have an account with us. Log-in here.” And when I did, I received the message… “Account not recognized.” So do I have an account or not? Sent a message for help and then realized it’s not available on the weekends, so I kept trying. Finally got in, but my cart was emptied at every login attempt. I had to start over adding 12 items every time! Felt like I should update the help chat letting them know I finally was able to place my order. I included my thoughts that if you’re paying/renewing, the offers should be available. She replied with here’s a code for already members, which was not posted on the site. This does me no good after I have already purchased over $300. Most companies would have offered to make an adjustment to the order knowing it hadn’t been processed over the weekend.
Response from Beauty Pie™ - USAJun 27, 2023
Hi there, Thank you for taking the time to write this review. I’m sorry to hear of the issues experienced when trying to restart your membership and check out recently. This is certainly not the experience that we expect our members to have when shopping on our website, and this will be reviewed by the tech team. Our current joining free gift offer is only available for new customers, and does not include lapsed members who are looking to rejoin. I will be sure to pass your feedback regarding this to our promotions team. Having taken a look into your email correspondence with our team, I can see that you were provided with information about our member offer for June. As this is only applicable for active members, your rejoining order with membership included would not have been eligible. This offer would have shown in the yellow skinny banner on the website when logged in to your account, but only after your membership had been activated. Please be assured that we have many exciting promotions throughout the year for our members, we recommend signing up to receive our email newsletter to be notified of all upcoming offers and promotions. If there is anything we can help you with at this time, please reach out to the team at beautypie.com/contact, and we’ll be more than happy to assist. Best wishes, Emma Member Happiness Team Beauty Pie