Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAJan 19, 2024

Hi Paula, Thank you for taking the time to leave your review. I am sorry to hear you haven't received your products. I had a look into the order and can see this was delivered on the 3rd of January. If you ever have an issue with your order, please do reach out to our team at [email protected]. However, I have gone ahead sent you an email to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 19, 2024

Hi there, Thank you for sharing your feedback and I am sorry to hear this. I had a look into the status of your order and can see this was delivered on the 17th of January. If you ever have trouble with your order, please do reach out to our team at [email protected] and we can investigate this for you. Therefore, I have reached out to you over email to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 19, 2024

Hi there, Thank you for taking the time to leave your review. If you don't wish to receive our email communication, you can opt out at any time by clicking unsubscribe at the bottom of one of our emails. If you have opted into our texts, you can text back 'STOP' at anytime and this will remove you from our list. If you have any troubles processing this for you, please reach out to our team at [email protected] and we can help you further. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 19, 2024

Hi there, Thank you for sharing your feedback and I am sorry for the disappointment caused regarding your recent return. We unfortunately don't accept returns on products that have been opened or used which we do state in our terms and conditions, FAQs and while authorizing the return for our members. Therefore, as this was received used we weren't able to accept this for a refund. However, it appears our team was able to help resolve this for you to ensure you haven't lost out on the money spent for this product. Thank you for your feedback, and please be assured we have passed this on to the relevant teams to consider for future. Best wishes, Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 15, 2024

Hi there, I am sorry to hear you haven't been receiving a response from our team. I had a look under the email address on this review and I am afraid I can't see any recent emails sent from you. The last email was sent back in 2018. Therefore, I have requested some further information from you and I can have a look into your query for you as soon as possible. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 13, 2024

Hi there, Thank you for sharing your review and I am sorry to hear your disappointment with our current returns policy. We do state our returns policy in our terms and conditions as well as our help center page on site. I am afraid at this time we aren't able to accept a used product as a return due to personal preference, however I will pass your feedback along to the relevant departments to consider for future. If you would like any assistance with choosing products for your skin type or any shade matches, feel free to reach out to our team at [email protected] and we would be happy to help assist you! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 11, 2024

Hi Barbara, We're sorry to hear that you're dissatisfied with our Returns Policy, and will of course share this with the team. If you have further comments you wish to share on this, please do reach out to us at beautypie.com/contact and we will pass your comments on. Our full Returns Policy can be found in the Returns section at the bottom of the web page. Best wishes, Emma Member Happiness Team Beauty Pie

Response from Beauty Pie™ - USAJan 10, 2024

Hi AD, I'm very sorry to hear of the delay in resolution to your recent issue. I have requested that your email be looked into urgently and you should expect to receive a response by the end of day today. If you would prefer to speak on the phone to one of our agents, please do reach out to us on 866-329-9580. Best wishes, Emma Member Happiness Team Beauty Pie